Results-Driven • Adaptable | Team Leadership | Customer Experience | Administr

Overview

Looking for any work (5 hours/day)

at $8.31/hour ($1,000.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

December 5th, 2022

Profile Description

CORE SKILLS
• Team Leadership & Coaching
• Meta Business Suite (Facebook & Instagram Management)
• Customer Service & Customer Experience Management
• Technical Support & Troubleshooting
• Email, Chat, Voice & Social Media Support
• Reporting, Performance Monitoring & KPI Tracking
• Billing, Claims & Benefits Administration
• Prior Authorization & Insurance Processing
• Urgent Care Collections & Financial Services Support
• E-commerce Order Tracking & Customer Support
• Healthcare & Insurance Processing
• CRM Systems & Order Management Platforms
• Process Improvement & Workflow Optimization

TECHNICAL SKILLS
• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Meta Business Suite (Facebook & Instagram Business Management)
• CRM Systems and Customer Support Platforms
• Zendesk, SAP CX (Hybris)
• Order Management Systems (OMS) and Order Inquiry Processing
• Emarsys and Order Enquiry Reporting
• Jira and Confluence
• Merchandise Management System (MMS)
• Content Management Systems (CMS)
• Slack and Workplace Collaboration Tools
• Citrix
• Remote Desktop Connection
• Salesforce Clarify, Telegence, Opus
• Web-Based Applications and Software Platforms
• Payment and E-Commerce Platforms: Klarna, Afterpay, Braintree, Givex
• Multi-Factor Authentication (MFA) Setup and User Support

TRAINING & DEVELOPMENT
• Leadership Academy
• Coaching & Influential Leadership
• Root Cause Analysis (RCA)
• Business Communication, Email Writing, and Professional Correspondence
• Handling Difficult Customer and Workplace Situations
• U.S. Financial Accounts and Customer Service
• Healthcare Customer Service Academy
• HIPAA (Health Insurance Portability and Accountability Act) Compliance and Data Privacy