Current Employment Status:
Hired Part Time on Jun 15, 2025
Hi! I'm
I specialize in supporting e-commerce brands and entrepreneurs by handling order processing, product coordination, and bookkeeping with accuracy, speed, and a customer-first mindset.
* E-commerce Order Fulfillment Expertise – Experienced in managing Shopify Dropshipping operations, ensuring accurate and timely processing of orders
* QuickBooks Proficiency – Skilled in A/P, A/R, bank reconciliation, payroll, and integrating merchant services with e-commerce platforms
* Customer Support Background – 5+ years in BPO handling inbound/outbound calls,
* Tech-Savvy – Comfortable using Shopify, QuickBooks, Salesforce, Zendesk, Slack, Basecamp, and DeepL
* Detail-Oriented & Organized – Ensuring every transaction, entry, and customer concern is handled with precision
* Reliable & Efficient – Strong time management and communication skills to deliver consistent results and exceed expectations
I’m passionate about helping businesses grow by ensuring their backend operations and customer support systems are seamless and stress-free.
Experience: 2 - 5 years
Experienced in providing high-quality support in a US-based BPO, handling high-volume inquiries across multiple channels. Skilled in issue resolution, active listening, and clear communication. Handled escalations, trained new team members, and consistently delivered strong customer satisfaction in fast-paced environments.
Experience: 1 - 2 years
Proficient in managing and validating data using Excel and custom scripts. Skilled in maintaining accuracy, identifying discrepancies, and streamlining processes for improved efficiency. Detail-oriented with a strong commitment to data integrity.
Experience: 1 - 2 years
Skilled in organizing and managing high-volume email correspondence with professionalism and efficiency. Experienced in prioritizing messages, maintaining a clean inbox, and ensuring timely follow-ups. Detail-oriented and reliable in supporting smooth team communication.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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