Customer Service Representative

With 5+ years handling customer and account records, I've built strong data entry skills through processing policy modifications, renewals, and cancellations at Asurion, recording payment and recovery details at Genpact, and managing guest registration and payment settlements at La Grande Residence Condotel. I'm accurate, fast, and consistent in maintaining clean, error-free records across internal systems.

My background in front desk supervision and high-volume customer service has built strong multitasking, prioritization, and proactive coordination skills. At La Grande Residence Condotel, I directed front-of-house operations, coordinated across departments, and resolved issues quickly — the same reliability I'd bring to managing schedules, tasks, and priorities for an employer.

With 5+ years across customer service, hospitality, and administrative support, I bring a versatile skill set to VA work: accurate data entry, organized email and document management, strong communication, multitasking under pressure, and reliable follow-through. I adapt quickly to new tools and systems and stay detail-oriented under remote work conditions.

I have hands-on inventory management experience from my culinary roles at Widus Hotel and Casino Clark and Central Park Tower Hotel, where I monitored stock levels, requested timely resupplies to prevent shortages, and ensured strict adherence to food safety and quality standards. This taught me to track inventory accurately and maintain consistent quality control.

Through years in customer service handling high call and ticket volumes (Concentrix, Asurion, IQOR), I developed strong listening and documentation skills — accurately capturing customer details, complaints, and resolutions in real time. This attention to detail and accuracy transfers directly to transcription work requiring precision and focus.

In my customer service roles, I regularly handled written correspondence — facilitating clear communication between companies and clients at Genpact, and processing policy updates and claims documentation at Asurion. I'm organized and responsive, comfortable managing high volumes of correspondence while keeping things prioritized.

My front desk supervisory background at La Grande Residence Condotel involved coordinating guest stays, reservations, and logistics — skills that transfer well to travel planning, such as organizing itineraries, bookings, and accommodations efficiently.

My background in front desk operations and inbound sales (IQOR, La Grande Residence Condotel) gave me experience scheduling bookings, managing reservations, and coordinating client appointments. I'm comfortable with both outbound and inbound scheduling communication, confirming details, and keeping calendars conflict-free.

I regularly used internal systems and digital tools to track inventory, process records, and manage account data across my hospitality and customer service roles. I'm comfortable working with spreadsheets for data entry and tracking, and continuously building my Excel skills for administrative tasks.