Lorraine

Customer Service

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Overview

Looking for part-time work (4 hours/day)

at $7.47/hour ($720.00/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

November 8th, 2022

Profile Description

Over the last 6 years, I have developed my customer service and technical skills (over the phone, chat, and online). Handling computer products for Dell and HP. Answer inquiries, status, place an order, cancel order, process returns and exchanges, replace parts, troubleshoot hardware and software, manually access the computer, and process credit.
I was also a Customer Service Associate for Direct Energy Regulated Services, which deals with customers in Canada. Add service for gas and electric, end service, and explain the bill.
I was an online banker for JPMorgan Chase. Handles card member charges, fees, interest rates, rewards, and other credit card concerns.
If given a task, I always aim to go beyond expectations. I guarantee customer service satisfaction as well. I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a Customer Service Representative.
I am a Data Entry Quality Analyst for Dataminr. We analyze all public tweets and other publicly available data to deliver the earliest signals for breaking news, real-world events, off-the-radar context and perspective, and emerging trends.
Data entry for more than a year, and it's more about doing online research. We are asked to gather information about a certain person (a physical therapist) who is on a spreadsheet. We searched and copied the URLs of the social websites (Facebook, Twitter, LinkedIn, Yelp, and YouTube), their personal information like email address, phone number, address, etc., and pasted it on the spreadsheet. Paying attention to details is important for avoiding errors, maintaining efficiency, making a good impression, and analyzing information.
Customer Service Supervisor with 7+ years of experience managing international teams across the Philippines and Europe for a Dutch-based company specializing in clothing labels and hang tags. Skilled in supervising and training agents, ensuring quality assurance (QA) in customer interactions, and handling direct communication with customers via chat and email. Experienced in creating and editing designs for clothing labels, balancing customer service with technical and creative responsibilities.

Top Skills

Experience: 5 - 10 years

8 years of experience using Freshworks CRM (Freshdesk, Freshchat, and Freshcaller). Also, Magento.

Experience: 10+ years

Other Skills

Experience: 5 - 10 years

QA for over 8 years, giving performance reviews to agents

Basic Information

Age
42
Gender
Female
Website
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Address
Iligan City, Lanao del Norte
Tests Taken
IQ
Score:  94
DISC
Dominance: 33%
Influence: 11%
Steadiness: 37%
Compliance: 19%
English
C2(Advanced/Mastery)
Government ID
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