Admin Support, Amazon VA, Bookkeeper

I worked as a Bookkeeper for an Amazon seller, where I was responsible for tasks such as processing invoices using their bookkeeping software, identifying VAT and non-VAT products, reviewing transactions in Xero and matching them with bank statements, identifying potential fraudulent transactions, and reconciling all monthly transactions to ensure that the closing balances in Xero matched the bank records

My tasks included tracking shipments, submitting appeals for missing units to request reimbursements, and conducting product research.

In my previous jobs, I was tasked with tracking data based on client requests. I also prepared reports by collecting the necessary information and organizing it into Word or Excel files, often by copying and formatting data to clearly present the details they needed.

I used to prepare reports for my client, process invoices, and investigate inventory and shipment issues through Amazon Seller Central. I also handled various tasks as needed, including product purchasing and other ad-hoc responsibilities to support day-to-day operations.

I worked in the BPO industry for nearly a year, where I was primarily responsible for handling job applicants and scheduling appointments over the phone. This role helped me develop strong communication and customer service skills, as I regularly interacted with a wide range of individuals, addressed inquiries, and ensured a smooth and professional application process. It was through this experience that I gained a solid foundation in customer support and learned the importance of clear communication, patience, and attention to detail.