Sales and Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $2.48/hour ($480.00/month)

Associates degree

Last Active

July 8th, 2026 (yesterday)

Member Since

October 31st, 2022

Profile Description

Professional Summary:
Experienced Social Media Manager with a strong background in e-commerce, particularly Shopify, and customer support platforms like Gorgias. Skilled in creating and implementing social media strategies to drive engagement, increase brand awareness, and boost sales. Proficient in using Google Spreadsheets for data analysis and reporting to track campaign performance and optimize strategies.
Key Skills:
Social Media Management: Creating and curating content, scheduling posts, engaging with followers, and managing social media advertising campaigns.
Shopify Expertise: Setting up and optimizing Shopify stores, managing product listings, processing orders, and optimizing the customer shopping experience.
Gorgias Customer Support: Handling customer inquiries, providing timely and effective support, managing tickets, and ensuring customer satisfaction.
Data Analysis: Using Google Spreadsheets to analyze social media metrics, track KPIs, generate reports, and make data-driven decisions to improve performance.
Content Creation: Creating engaging and visually appealing content, including graphics, videos, and written posts, to drive audience engagement and brand visibility.
Communication: Excellent communication skills, both written and verbal, to collaborate with tea ---------- mbers, clients, and influencers effectively.
Professional Experience:
Social Media Manager at Ejam E-commerce Company
Managed social media accounts, including Facebook, Instagram, and Twitter, to increase brand awareness and drive traffic to the Shopify store.
Developed and implemented social media strategies, resulting in a 30% increase in followers and a 25% increase in sales within six months.
Utilized Gorgias to handle customer inquiries, resolve issues promptly, and maintain a high level of customer satisfaction.
Analyzed social media performance using Google Spreadsheets, identifying trends and opportunities for optimization.
Freelance Social Media Consultant
Provided social media consulting services to small businesses and startups, including Shopify store optimization, content strategy development, and campaign management.
Created and managed social media advertising campaigns on platforms like Facebook Ads and Google Ads, achieving a 3x return on ad spend for clients.
Trained clients on using Gorgias for customer support and provided ongoing support and guidance.
Education:
Certifications:
Shopify Certified Partner
Gorgias Customer Support Certification
Google Analytics Certification
SEO knowledge for optimizing social media and website content.
Email marketing experience using platforms like Mailchimp or Klaviyo.
Graphic design skills using tools like Canva or Adobe Creative Suite.
Personal Attributes:
Highly organized and detail-oriented.
Creative thinker with a passion for staying updated with social media trends.
Strong problem-solving skills and ability to work well under pressure.
Team player with excellent interpersonal skills.