Mark
Workforce Management Lead | 10+ Years BPO Experience | Scheduling, Forecasting,
Verified
Overview
Looking for any work (8 hours/day)
at $5.65/hour ($1,090.91/month)
Associates degree
Last Active
June 29th, 2026 (11 days ago)
Member Since
October 12th, 2022
Profile Description
I am a seasoned Workforce Management professional with over 10 years of experience in the BPO and call center industry. Throughout my career, I have led WFM teams and supported multi-site, multi-campaign operations — ensuring optimal staffing levels, service level attainment, and operational efficiency.
I specialize in end-to-end WFM functions including long-term forecasting, capacity planning, scheduling, and real-time adherence (RTA). I am proficient in industry-leading WFM tools such as NICE/IEX, Verint, and Aspect, as well as advanced reporting using Excel and Google Sheets.
I am comfortable working directly with clients and senior stakeholders, translating complex WFM data into clear, actionable insights. Whether managing day-to-day real-time operations or driving strategic workforce planning, I bring a results-driven mindset and a strong track record of keeping teams performing at their best.
Top Skills
Office and Administration » Calendar Management » Scheduling
Experience: 5 - 10 years
Project Management » Capacity Planning
Experience: 5 - 10 years
Other Skills
Basic Information
- Age
- 34
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- antipolo, rizal
- Tests Taken
- IQ
- Score: 115
- DISC
- Dominance: 38%
- Influence: 36%
- Steadiness: 9%
- Compliance: 17%
- Government ID
- Sign Up with Pro Account to View
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