Melfer
Sales & Customer Service Leader | Team Management | BPO Industry Expert | Drivin
With Timeproof
Overview
Looking for any work (8 hours/day)
at $3.32/hour ($640.00/month)
High school diploma
Last Active
July 5th, 2026 (8 days ago)
Member Since
October 10th, 2022
Profile Description
Experienced Sales and Customer Service Leader with over six years in the BPO industry, specializing in sales supervision, customer care, and team management. Proven track record of driving revenue growth, improving customer satisfaction, and enhancing operational efficiency. Skilled in leading and coaching teams to exceed KPIs, delivering onboarding and continuous training, and implementing quality assurance strategies. Strong background in handling diverse accounts including logistics, telecommunications, and technical support, with expertise in sales conversions, customer solutions, and process improvement. Recognized for fostering collaboration, motivating teams, and building long-term client relationships while consistently achieving performance targets.
Top Skills
Customer Support » Sales Support
Experience: 6 months - 1 year
Sales: Focuses on customer needs and offers solutions to improve their experience, aiming to build relationships and trust.
Customer Support » Customer Service
Experience: 2 - 5 years
Pay close attention to the customer's concerns or complaints. Allow them to fully express their issues without interruption. This shows that you value their feedback and are genuinely interested in resolving the problem.
Office and Administration » Team Leadership
Experience: 2 - 5 years
Sales and operations leader with 6+ years in BPO, specializing in revenue growth, team leadership, and KPI optimization. Proven track record of increasing team sales by up to 30%, improving NPS, and reducing AHT while managing a 15-agent team. Experienced in CRM tools and data-driven coaching to build high-performing teams.
Other Skills
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Abucay, Bataan
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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