Executive Assistant. Operations Lead.

● Oversaw overall property management operations for 28 short-term rental and 5 hotels, ensuring excellent guest experience and smooth day-to-day operations ● Lead, train, and support a team of virtual assistants responsible for daily property management tasks ● Handled guest communications across multiple channels, including inquiries, bookings, escalations, and post-stay follow-ups ● Managed vendor hiring and coordination (cleaners, maintenance, contractors), monitor maintenance issues, and ensure timely resolution ● Managed 10+ email inboxes, reviews and reputation, and licensing requirements for properties ● Prepared and maintain analytics reports and dashboards to track occupancy, revenue, issues, and team performance ● Created and refine SOPs and workflows for guest communication, maintenance handling, escalations, and reporting to ensure consistency and scalability ● Performed essential bookkeeping tasks including monthly bank and credit card reconciliations, invoicing, vendor payments, tax submissions, and managing chargeback disputes.

● Managed executive inbox and calendar, prioritizing high-volume communications and scheduling across multiple time zones ● Coordinated meetings, travel arrangements, and daily operations to ensure smooth executive workflow ● Handled confidential information with discretion while supporting decision-making through research and task follow-ups ● Streamlined processes and implemented systems to improve efficiency, organization and automation

Led a team of 6 virtual assistants for managing a portfolio of 5 hotels and 28 short-term rentals.

● Maintained and updated healthcare provider data, ensuring accuracy and completeness ● Verified data through web research and calls to healthcare facilities ● Supported special assignments for insurance, pharmaceutical, and healthcare clients ● Served as the team’s engagement POC, facilitating regular team meetings and engagement activities ● Contributed to process improvements and documentation of data management SOPs

Performed essential bookkeeping tasks including monthly bank and credit card reconciliations, invoicing, vendor payments, tax submissions, and managing chargeback disputes.