Catherine
Customer Service Specialist and Executive Assistant
Verified
Overview
Looking for full-time work (8 hours/day)
at $2.89/hour ($556.80/month)
Bachelor's degree
Last Active
June 24th, 2026 (today)
Member Since
October 6th, 2022
Profile Description
I support businesses and international clients with customer service, inbox management, CRM updates, lead tracking, and day-to-day administrative tasks so operations run smoothly and clients feel genuinely taken care of.
With 2 years of experience handling 70+ daily client interactions at Teleperformance and Foundever, I bring BPO-level discipline to a remote setup. I have managed high-volume phone,
Tools I work with daily: Salesforce, HubSpot, Google Workspace, Microsoft 365, Zoom, Slack, Notion, ClickUp, Asana, Canva, Zapier, and ChatGPT. I hold a HubSpot Service Hub Software Certification and a Google Digital Marketing Certificate, both completed in 2026.
I am available full-time and can work across CET, EST, PST, GMT, and AEST business hours. My home office is fully equipped with a 60 Mbps PLDT fiber connection, a Smart 5G backup, a noise-cancelling headset, HD webcam, and building generator access for zero downtime.
I am not looking for short-term projects. I am looking for a long-term working relationship with a client or team where I can contribute consistently, grow within the role, and become someone you can genuinely rely on.
What makes me dependable: I show up prepared, I communicate clearly, and I do not let things fall through the cracks. If it is on my plate, it gets done right.
If that sounds like what you've been looking for, send me a message. Tell me what your biggest bottleneck is right now, and I'll tell you exactly how I'd handle it
Top Skills
Customer Support » Technical Support
Experience: 1 - 2 years
Experienced in high-volume customer service, banking inquiry resolution, and quality-driven client communication gained from managing 70+ inbound calls daily at Teleperformance for US banking clients SunTrust, BB&T, and Truist Bank. Handled complex account concerns across fraud, credit card, and account management queues with a consistent 95% customer satisfaction rating and maintained service quality metrics above 97% for consecutive months. Recognized as Top 4 Teammate for Process Quality in Q1 2023 out of the entire team, closing the quarter with a 97.67% quality score across all handled accounts.
Customer Support » Customer Service » Fraud detection
Experience: Less than 6 months
Experienced in fraud detection and investigation, identity verification, and risk assessment gained from handling 20+ high-risk cases daily at Foundever for a US-based telecommunications client. Monitored real-time fraud alerts, conducted state-by-state ID verification, and cross-referenced customer details against verified records to catch and prevent unauthorized account modifications before escalation. Processed 100+ fraud claims weekly with a 98% resolution rate and collaborated with cross-functional teams on escalation strategies, contributing to a 30% increase in fraud detection accuracy.
Other Skills
Basic Information
- Age
- 23
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- CEBU, REGION 7 (CENTRAL VISAYAS)
- Tests Taken
- IQ
- Score: 133
- DISC
- Dominance: 41
- Influence: 14
- Steadiness: 20
- Compliance: 25
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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