Ma.
Customer Support & Social Media Engagement Outreach | Chat, DM & Community Manag
Verified
Overview
Looking for full-time work (8 hours/day)
at $3.83/hour ($736.00/month)
Bachelors degree
Last Active
June 26th, 2026 (yesterday)
Member Since
September 26th, 2022
Profile Description
Hi! I’m a reliable Customer Support & Social Media Engagement Specialist with 2+ years of experience in customer service and Social Media Specialist managing social media interactions and community engagement. I help businesses maintain strong relationships with their customers by providing responsive, professional, and friendly support across multiple platforms.
I’m experienced in handling customer inquiries, resolving concerns, engaging with online communities, and guiding conversations toward solutions, bookings, or next steps.
What I Can Help With:
• Customer support (chat,
• Social media engagement & DM management
• Responding to comments, messages & community moderation
• Appointment setting & calendar management
• CRM and ticket management
Tools I Use:
• CRM: Zendesk, Salesforce
• Social Media Tools: Sprout Social, Agora pulse
• Communication: WhatsApp, MS Teams, Google Meet,
• Scheduling: Google Calendar
• Productivity: Google Workspace, Basic Excel
• Design: Canva (social media graphics, logos, presentations)
Why Work With Me?
• Strong communication and problem-solving skills
• Organized, reliable, and detail-oriented
• Fast learner and tech-savvy
• Experienced in remote work and online communities
I’m passionate about helping businesses deliver great customer experiences and build strong online relationships.
Top Skills
Customer Support » Customer Service
Experience: Less than 6 months
I have experience in customer service with a focus on social media support, assisting customers with their internet connection concerns. I handled inquiries, resolved issues, and provided timely responses across platforms like Facebook and other messaging channels, ensuring a positive customer experience.
Customer Support » Customer Service » Payment Processing
Experience: 1 - 2 years
I worked as a Customer Care Specialist handling inbound calls related to accounts, fund transfers, and banking services. I resolved billing concerns and mobile app issues while providing efficient and professional customer support. I also have experience in social media support, assisting customers with internet connection concerns and ensuring timely responses across digital platforms.
Marketing » Social Media Management » Social Media Engagement
Experience: 6 months - 1 year
I worked as a Social Media Engagement Specialist, handling a high volume of comments and direct messages across platforms including Facebook, Instagram, TikTok, YouTube, and LinkedIn. I responded to both positive and negative feedback in a professional and timely manner, ensuring strong engagement and customer satisfaction.
Other Skills
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bais, Negros Oriental
- Tests Taken
- IQ
- Score: 114
- DISC
- Dominance: 34%
- Influence: 20%
- Steadiness: 34%
- Compliance: 12%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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