Customer Service Specialist/Social Media Manager

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

September 25th, 2022

Profile Description

Hi, I’m ---------- ---------- ---------- , a versatile Customer Service Specialist and Social Media Manager with over 3 years of combined experience supporting e-commerce brands, real estate teams, and online businesses.
I’ve worked with global clients across the US and Australia, handling everything from customer support and dispute management to content creation, scheduling, and brand marketing. My approach is always rooted in empathy, efficiency, and clear communication, ensuring every client and customer interaction feels valued and well taken care of.
Customer Service Expertise:
- Experienced in chat, email, and SMS support (Zendesk, Shopify Inbox, Solidus)
- Skilled in handling refunds, replacements, and chargeback disputes
- Strong background in CRM management, data entry, and order tracking
- Excellent written communication and problem-solving skills
Social Media and Marketing Skills:
- Content creation and scheduling for Facebook, Instagram, LinkedIn, Pinterest, and TikTok
- Graphic design and video editing using Canva and CapCut
- Experience managing Google Business Profiles, Meta Business Suite, and Hootsuite
- SEO optimization, caption writing, and campaign coordination
Tools I Use:

Shopify, Zendesk, ClickUp, Asana, Kajabi, ActiveCampaign, WordPress, Riverside FM, Slack, Notion, Descript, Google Suite, and Microsoft Office.
I’m detail-oriented, adaptable, and proactive, whether it’s managing a client’s inbox, creating engaging social media content, or ensuring smooth communication between teams. I take pride in delivering consistent, quality results that help businesses grow and customers stay happy.
If you’re looking for someone who can combine excellent customer service with creative social media management, I’d love to be part of your team.