e-Commerce Customer Support VA

Overview

Looking for part-time work (5 hours/day)

at $8.00/hour ($880.00/month)

Bachelors degree

Last Active

April 12th, 2024 (7 days ago)

Member Since

October 21st, 2015

Profile Description

Are you an Amazon or Ebay seller? I am an experienced VA/Amazon Customer Support Specialist and I can offer my great skills for your virtual assistance needs.I can navigate Amazon Seller Central well. My tasks are to do customer support, update Amazon listings, manage negative Seller feedback, monitor negative reviews, manage returns, refunds, and reimbursements, check listings daily, extract reports from Amazon Seller Central to Google spreadsheets, and many more.I am detail-oriented, reliable, honest, a fast learner, keen to learn and develop new skills, dependable and hard working.My experiences as a Parts Liaison Officer (Australian company), Sales Associate (Harvey Norman Singapore), Copy Editor (SPi Global), and as ESL Teacher have further equipped me with the necessary skill sets that will make me a good fit for the said position in your company.

Top Skills

Customer Support

Experience: 5 - 10 years

-Responding promptly to customer inquiries and resolving customer issues -Providing product information, guidance, and troubleshooting assistance -Escalating complex issues to the appropriate team or manager -Documenting customer interactions and maintaining accurate records of customer inquiries and resolutions

Office and Administration » Email Handling

Experience: 2 - 5 years

Create folders or labels to categorize emails based on priority or topic -Aim to respond to emails within 24-48 hours -Maintain a polite and professional tone in your email correspondence