Virtual Assistant.

Overview

Looking for full-time work (8 hours/day)

at $7.66/hour ($1,478.40/month)

Bachelors degree

Last Active

June 24th, 2026 (today)

Member Since

September 18th, 2022

Profile Description

Hi there,

I am an experienced Airbnb professional with a strong background in account management, guest communications, review and payout disputes, and damage claims. I’ve been in the short-term rental industry for 7 years—including 5 years working directly with Airbnb from January 2019 to April 2024. During that time, I advanced from Agent to Quality Lead, working across multiple tiers including Community Education, Resolutions 2, and even Sales, where I helped onboard new property owners to the platform.

I manages guest communications, review disputes, and payout issues. I specialize in cohosting operations, policy enforcement, and delivering seamless guest experiences.

Summary of My STR Experience:
• Account Manager 
Managing Airbnb accounts, optimizing pricing, and ensuring smooth guest experiences.

• Airbnb Claims & Review Specialist –
Focused on high-level dispute cases, including payout recovery and damage claims.

• Guest Communications Officer / Claims & Review Specialist 
Supported multiple Airbnb accounts handling guest messaging, claims, and reviews.

Software I’ve Worked With:
Airbnb, Hostaway, Hospitable, Google Workspace, Slack, various CRMs, smart pricing tools, SEO tools.

Why I’m the Right Fit:
I don’t just follow protocols—I know how to work within and around them to recover payouts, remove damaging reviews, and protect host reputation. My insider knowledge of Airbnb policy, combined with my ability to communicate clearly and persistently, allows me to resolve even the toughest cases quickly and professionally.

How I Can Help You:

• Guest Management – I handle guest communication with professionalism and warmth, ensuring fast response times, clear instructions, and a positive experience from booking to checkout.

• Review Removal – I build strong, policy-based cases and contact Airbnb support to remove unfair or false reviews. My deep understanding of Airbnb’s content policies gives me an edge in getting them taken down.

• Payout Recovery – I dispute cancellations and payment issues effectively. By gathering evidence and referencing the right policies, I’ve recovered thousands in lost revenue for hosts.

• Damage Claims – I know how to file damage claims with clear documentation and follow-ups, increasing the chances of full reimbursement from Airbnb.

• Cancellations & Policy Disputes – If a guest cancels unfairly or breaks Airbnb’s rules, I know how to escalate and argue the case in your favor—maximizing your protection and minimizing loss.

I’m confident that my skills, deep understanding of Airbnb’s system, and dedication to host success make me a valuable asset to your team. I’m excited about the opportunity to help grow your business—and I’m ready to hit the ground running.

Looking forward to connecting!

Best regards,