I'm a multi-tasker. I have developed my typing skills, internet research browsing

Overview

Looking for full-time work (8 hours/day)

at $1.41/hour ($272.73/month)

College

Last Active

October 20th, 2011 (5343 days ago)

Member Since

September 6th, 2010

Profile Description

ADMINSTRATIVE SKILLS (INBOUND):
• Responsible for the provision of an efficient and effective reception service, and for administrative support.
• Welcomed international clients and visitors, Arranged meetings, scheduled appointments and traveled arrangements as requested.
• Handled visa applications and scheduled appointments with embassies concerned
• Answered incoming calls and responded to public inquiries in a courteous manner within scope of knowledge and authority and referred to other persons as appropriate.
• Skilled on internet research and very proficient with Microsoft Applications.
TECHNICAL SUPPORT REPRESENTATIVE SKILLS (INBOUND):
• Handles incoming chronic calls (repeat callers) due to unresolvable issues.
• Provides support for basic internet connection issues (e.g. DSL, standalone DSL service, & configuration of modem’s GUI).
• Provides support for home networking issues (e.g. hardwired & wireless for modem-router).
• Provides support for email, authentication and software issues related to the services provided by the ISP.
• Performs line tests & analyzes results and provides the appropriate resolutions and escalations, if needed.
• Provides basic technical support to all Windows and Mac OS versions.
• Coordinates with other departments necessary to provide customer service and resolutions.
• Able to multi-task (e.g running line testing tools & authentications while providing accurate documentations of the calls and walking thru customer necessary procedures to achieve resolution)
CAREGIVER FACILITATOR
• Specializing in Home Safety & Management, Nutrition & Healthy Cooking and Personlaity Development.
• Development of Modules and activities related to the subject matter.
• Continually devoting free volunteer work at elderly and orphanages.