Mary
Application Support; Technical Support; Customer Support
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.60/hour ($1,272.74/month)
Bachelors degree
Last Active
June 30th, 2026 (10 days ago)
Member Since
September 5th, 2022
Profile Description
A Technical Support Specialist with 11+ years of experience in customer support, application troubleshooting, and incident management across global SaaS platforms. Skilled in providing high-quality support to small businesses and enterprise across multiple time zones whether its remote setup or physical office. Thrives in a fast-paced environments and passionate about delivering a seamless customer experience through empathy, autonomy, and continuous learning.
Key Skills:
• B2B SaaS Support | Tier 1–2 Troubleshooting | Incident Management & Escalations
• CRM & Ticketing Tools: Salesforce, Zendesk, JIRA, ServiceNow
• Technical Tools: FTP (WinSCP), Microsoft SQL
• Collaboration Tools: Slack, Zoom, Webex, Genesys, Teams, SharePoint
• Soft Skills: Written and Oral English, Ownership, Time Management
Top Skills
Customer Support » Technical Support
Experience: 10+ years
An IT Professional with 11+ years of experience in customer support and incident management. Extensive experience in supporting applications and delivering high-quality solutions and services in a fast-paced and dynamic environment. Passionate about learning new technologies and enhancing my skills to provide better solutions and services to my clients.
Other Skills
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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