Customer Service / Virtual Assistant

Knowledgeable in booking systems, reservations, itinerary changes, and customer travel inquiries, ensuring smooth experiences. Served as a Subject Matter Expert (SME), helping support and guide teammates, provide process knowledge to team members, taking escalation tickets, and improve team performance.

Comfortable using different platforms, CRMs, and tools due to Information Technology background. Quick to learn new systems, able to troubleshoot technical issues (internet, devices, software, and other settings), and explain solutions in a way customers can understand.

Proven ability to identify customer needs, offer solutions, and close sales or upsell services in a natural and helpful way. Can also address billing disputes, processing refunds, and explaining account statements clearly and accurately. Aside from having sales these skills could solve clients issues/concerns.

As a Subject Matter Expert at Airbnb, I’ve developed a deep understanding of how the Airbnb platform works, including how successful Hosts manage their properties to maintain SuperHost status and provide excellent Guest experiences. I am highly familiar with the key processes involved in co-hosting and property management, such as: Guest Relations: Understanding how to handle inquiries, resolve issues quickly, and maintain high ratings. Turnovers & Maintenance: Knowing the importance of timely cleanings and well-maintained spaces to ensure guest satisfaction. Scheduling & Coordination: Familiar with how hosts manage cleaning crews, spa/pool services, and maintenance schedules. Listing Management: Skilled in auditing listings and optimizing descriptions, pricing, and availability across platforms and Property Management Systems (PMS). With my Airbnb background and industry knowledge, I’m confident I can support or transition into a co-hosting or property management role, bringing valuable insight and professionalism to the team.