Gladys

General Virtual Assistant / Customer Support / Shopify Exper

90 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.67/hour ($1,090.91/month)

Bachelors degree

Last Active

June 26th, 2026 (today)

Member Since

September 27th, 2015

Profile Description

As a Virtual Assistant, I help entrepreneurs and startups build a strong online presence while creating efficient, scalable systems that support long-term growth. I combine hands-on execution with a structured, results-driven approach to ensure operations run smoothly and effectively.

With a solid background in customer service, call quality evaluation, e-commerce management, and digital marketing, I bring both strategy and reliability to every project I handle.

Key Services:

• Customer Service – Customer and technical support with a focus on delivering excellent client experiences
• Call Quality Evaluation – Call audits, calibration sessions, quality coaching for new hires, and collaboration with operations and training teams
• E-commerce Management – Order fulfillment, product listing, product sourcing, customer support, returns/refunds, and order tracking
• Image Editing – Basic design and editing using Canva
• Video Editing – Short-form and simple edits using CapCut and Filmora
Facebook Ads – Creating, managing, and scaling ad campaigns
• Social Media Management – Facebook, Instagram, TikTok, and LinkedIn management
Email Management – Gmail, Google Workspace, Outlook, and Meta Business Suite
• Data Entry – Accurate and efficient work using Google Sheets and Microsoft Excel

Whether you're launching a startup or improving existing operations, I provide the clarity, consistency, and attention to detail needed to help your business grow.

Let’s work together to streamline your processes and elevate your business.

Top Skills

Experience: 1 - 2 years

I previously ran my own local Shopify store and have extensive experience working as a Virtual Assistant. My responsibilities included managing product listings, handling customer service inquiries, performing basic image editing, managing data, processing returns and refund and tracking logistics and orders.

I worked as a Quality Evaluator in a BPO company for over two years. My responsibilities included conducting call evaluations, facilitating call calibrations with the operations, leading quality discussions to address performance and improvement areas, and ensuring call compliance through regular quality calibration with the Quality team.

Experience: 10+ years

I have over 10 years of experience in the BPO industry, working as a Customer Care Representative, Technical Support Representative, and Email Support Specialist. My roles involved handling customer inquiries, providing technical assistance, resolving issues efficiently, and delivering high-quality support across voice and non-voice channels.

Other Skills

Experience: 2 - 5 years

I have experience working as a Virtual Assistant, handling tasks such as data entry, product listing, and overall e-commerce store management. I also provided chat and email support, performed basic image editing using Canva, and handled video editing using Filmora.

Basic Information

Age
39
Gender
Female
Website
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Address
Pulilan, Bulacan
Tests Taken
IQ
Score:  118
English
C1(Advanced)
Government ID
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