Dynamei

Versatile Administrative & Customer Support Professional

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 9th, 2026 (4 days ago)

Member Since

August 22nd, 2022

Profile Description

Hi! I'm a Customer Support Specialist with hands-on experience supporting a US-based e-commerce fashion brand through email and SMS using Gorgias and Shopify. I enjoy helping customers solve problems, whether it's tracking an order, processing a refund, or resolving a shipping issue. Beyond customer support, I also bring years of administrative experience, strong documentation skills, and the ability to adapt quickly to new tools and processes. If you're looking for someone who communicates well, learns fast, and genuinely cares about delivering a great customer experience, I'd love to be part of your team.

Core Skills & Competencies
Customer Support
• Email Support
• SMS Support
• Phone Support
• Customer Experience (CX)
• Customer De-escalation
• Complaint Resolution
E-commerce
• Shopify
• Order Management
• Returns & Refunds
• Exchanges
• Claims
• Shipping Coordination
Administrative
• Calendar & Documentation
• Data Entry
• Google Workspace
• Microsoft Office
• Process Documentation
Professional Skills
• SOP Compliance
• Problem Solving
• Multitasking
• Cross-functional Collaboration
• Attention to Detail

Tools & Platforms
CRM & Support
• Gorgias
• Zendesk (training)
• Redo
E-commerce
• Shopify
• ShipHero
• ShipStation
Productivity
• Slack
• Google Workspace
• Microsoft Office
• Trello
• Airtable
• Zoom
AI Assistants
• ChatGPT
• Gemini