Executive Virtual Assistant and Customer Service Expert

I have hands-on experience working with Shopify, helping clients build, customize, and manage their e-commerce stores. My work includes setting up stores from scratch, selecting and modifying themes, uploading and optimizing product listings, configuring payment gateways, setting up shipping options, and installing essential apps. I’m also skilled in basic Shopify Liquid edits for theme customization and integrating tools for SEO, email marketing, and analytics. In addition, I’ve assisted in running promotional campaigns, maintaining store performance, and providing ongoing technical support. My goal is to help businesses create a seamless and professional online shopping experience that converts visitors into customers.

I worked as a Customer Service Representative at Sutherland, specializing in collections. My role involved handling outbound and inbound calls to assist customers with past-due accounts, negotiating payment arrangements, and providing account information in a clear and professional manner. I consistently met monthly collection goals while maintaining a high level of customer satisfaction and compliance with company policies and industry regulations.

I worked at Sutherland as a Customer Service Representative under the T-Mobile account, where I handled both outbound sales and collections. My responsibilities included reaching out to existing and potential customers to promote mobile plans, upgrades, and add-on services, while also managing collections for past-due accounts. In my outbound sales role, I effectively communicated the value of T-Mobile products and services, handled objections, and closed sales while maintaining a positive customer experience. I consistently met and exceeded sales targets and KPIs through active listening, persuasive communication, and strong product knowledge.