I am a proactive Virtual Assistant to take responsibility for our Front Desk operations. A go-to person making sure our psychologist’s calendars are always filled with appointments. I make sure our practice management system (PMS) is up-to-date and has all the required information for all our clients, setting up an appointment or do the outbound calls for the clients to schedule new appointments. I am expected to take control and the calendars of the Psychologist. While they are busy providing counselling and support to our clients, I am working the phones, sending
I do have the following skill set:
- Outstanding fluency in English
- Excellent communication skills
- Speedy IT/computer skills
- Great customer service personality
I am very familiar with managing appointments, responding to client inquiries, and dealing with clients personal information.
Responsibilities I am dealing with each day include:
- Booking appointments
- Answering inbound calls from clients and scheduling appointments
- Responding to
- Cancelling and rescheduling appointments upon phone or
- Outbound calling existing clients to schedule upcoming appointments Updating client details
- Uploading referral PDFs to client profiles in our PMS
- Entering client data received via
- Calling clients to collect required data not entered into PMS Engaging with clients
- Outbound calling clients who did not attend appointments to reschedule
- Welcome calling new clients to introduce them to the services
- Directing new clients to the correct forms to complete
- Responding to client queries by
I also have experience working in a Consulting Firm, below are my main responsibility for the company.
- Responding to company
- Managing CEO schedule and calendar
- Utilizing Active Campaign to send mass marketing
- Managing CEO schedule and setting appointments for clients.
- Reporting project progress to CEO
- Managing Complete Project Management clients during the onboarding phase.
- Developing training manuals as you progress for basic repetitive tasks.
- Reaching out to company referrals or collaborative partners to ensure client needs are met.
- Troubleshooting or problem-solving client or company issues.
- Completing word documents, excel sheets and PowerPoint presentations as requested.
- Completing assigned tasks within Company designated deadlines.
- Place blog posts or events on the website monthly
- Use ActiveCampaign for mass
- E-Book Creation and other creatives for social media
- Problem-solving client issues with logins etc.
Thank you!
I worked as a Administrative Assistant for a Educational Consulting Firm in the US as a main point of contact the company and is responsible for supporting the Director of Operations and CEO and reporting progress to the Director of Operations and CEO. I am also responsible for first touch of clients whether it is over the phone or via social media.
I am expected to speak to onboarding prospect clients to see what type of consultation before proceeding in booking an appointment with the CEO and Psychologist.
I expect to respond to incoming emails
I have 9 years of experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant
I have 9 years of experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant
I have 9 years of experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant
I have 9 years of experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant
I have 3 years and 6 month experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant
I have 9 years of experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant
I have 9 years of experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant
I have 9 years of experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant
I have 9 years of experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant
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Russell Brunson, host of The Marketing Secrets Show Podcast has me telling my story and sharing how I started outsourcing when I was at Lake Powell. Have a listen to our conversion and hopefully, be inspired.
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