d0f99 4 0e88b1 02d0c48 d0

Executive Admin Assistant & Telehealth Admin Assistant

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 50,000.00/month
( $919 USD )
EDUCATIONAL ATTAINMENT
B.S in Psychology
AVAILABILITY
40 hrs/wk
( $5.31 USD/hr )
EXPERIENCE OVERVIEW
In my 9 years as a freelancer, I have helped a great number of businesses in different industries and I still enjoy learning new things, sharing my knowledge with others, and be able to provide value to my clients.
BASIC INFORMATION
Age:
28
Gender:
Female
Location:
Davao City, Davao del Sur
Tests Taken:
English
 C2(Advanced/Mastery)
Last Active:
August 2nd, 2022 (7 days ago)
Member Since:
September 25th, 2015
SKILL SUMMARY

I am a proactive Virtual Assistant to take responsibility for our Front Desk operations. A go-to person making sure our psychologist’s calendars are always filled with appointments. I make sure our practice management system (PMS) is up-to-date and has all the required information for all our clients, setting up an appointment or do the outbound calls for the clients to schedule new appointments. I am expected to take control and the calendars of the Psychologist. While they are busy providing counselling and support to our clients, I am working the phones, sending emails and updating calendars to make sure our next clients are ready to go.

I do have the following skill set:

- Outstanding fluency in English
- Excellent communication skills
- Speedy IT/computer skills
- Great customer service personality

I am very familiar with managing appointments, responding to client inquiries, and dealing with clients personal information.

Responsibilities I am dealing with each day include:

- Booking appointments
- Answering inbound calls from clients and scheduling appointments
- Responding to email requests for appointments
- Cancelling and rescheduling appointments upon phone or email request by the client
- Outbound calling existing clients to schedule upcoming appointments Updating client details
- Uploading referral PDFs to client profiles in our PMS
- Entering client data received via email into PMS
- Calling clients to collect required data not entered into PMS Engaging with clients
- Outbound calling clients who did not attend appointments to reschedule
- Welcome calling new clients to introduce them to the services
- Directing new clients to the correct forms to complete
- Responding to client queries by email, phone and SMS

I also have experience working in a Consulting Firm, below are my main responsibility for the company.

- Responding to company emails and ending company emails within 24 hours of receipt.
- Managing CEO schedule and calendar
- Utilizing Active Campaign to send mass marketing emails.
- Managing CEO schedule and setting appointments for clients.
- Reporting project progress to CEO
- Managing Complete Project Management clients during the onboarding phase.
- Developing training manuals as you progress for basic repetitive tasks.
- Reaching out to company referrals or collaborative partners to ensure client needs are met.
- Troubleshooting or problem-solving client or company issues.
- Completing word documents, excel sheets and PowerPoint presentations as requested.
- Completing assigned tasks within Company designated deadlines.
- Place blog posts or events on the website monthly
- Use ActiveCampaign for mass emailing
- E-Book Creation and other creatives for social media
- Problem-solving client issues with logins etc.

Thank you!

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Research
  • Speaking
  • Translation
  • Writing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Lead Generation
  • Sales Representative
  • SEO
  • Social Media Marketing
  • Telemarketing

Office & Admin (Virtual Assistant)
EXPERIENCE

I worked as a Administrative Assistant for a Educational Consulting Firm in the US as a main point of contact the company and is responsible for supporting the Director of Operations and CEO and reporting progress to the Director of Operations and CEO. I am also responsible for first touch of clients whether it is over the phone or via social media.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I am expected to speak to onboarding prospect clients to see what type of consultation before proceeding in booking an appointment with the CEO and Psychologist.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I expect to respond to incoming emails 

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
EXPERIENCE

I have 9 years of experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant

SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing

Advertising
EXPERIENCE

I have 9 years of experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant

SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Facebook Ads
  • Google AdWords
  • Media Buys

Web Development
EXPERIENCE

I have 9 years of experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant

SKILL RATING
  • Wordpress Development

Webmaster
EXPERIENCE

I have 9 years of experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant

SKILL RATING
  • Content Management
  • Cpanel
  • Css
  • Drupal
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Joomla
  • Managing Servers
  • PSD to HTML
  • Wordpress

Graphics & Multimedia
EXPERIENCE

I have 3 years and 6 month experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant

SKILL RATING
  • 3D Modeling
  • Graphics Editing
  • Logo Design
  • Print Design
  • Recording Audio
  • Shirt Design
  • User Interface Design
  • Video Editing
  • Web page Design

Software Development / Programming
EXPERIENCE

I have 9 years of experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant

SKILL RATING
  • Desktop Applications

Finance & Management
EXPERIENCE

I have 9 years of experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant

SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Management
  • Inventory Management
  • Investment Researching
  • Payroll
  • Strategic Planning
  • Tax Preparation

Customer Service & Admin Support
EXPERIENCE

I have 9 years of experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Project Management
EXPERIENCE

I have 9 years of experience in MANAGEMENT, ORGANIZATIONAL, ADMINISTRATIVE & BLOGGING TASKS SOCIAL MEDIA MANAGEMENT, CUSTOMER SERVICE & ADMIN SUPPORT and GENERAL Virtual Assistant

SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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