I am a passionate and results-oriented professional with six years of experience in inbound and outbound call handling, technical and customer service,
More than just experience, I am committed to growth and excellence. My ambitions go beyond financial stability—I strive to make meaningful contributions to my team and organization. I believe in continuous learning and proactively seek opportunities to enhance my skills through training and hands-on experience. As a quick learner, I easily adapt to new technologies and evolving challenges, ensuring I add value in every role I take on.
Let’s connect and explore how I can help drive success for your organization!
Work experience
Outbound Call Center Agent
Solar Panel
•Calling customers and offering solar panel appointment
Auto and health insurance
•Calling customer and offering free insurance quotes•Using Vici dial and Zoiper as softphone
Teleperformance Philippines
Inbound Call Center Agent
Customer Service Representative
•Booking and canceling tickets to the customers.
•Giving itinerary details to the customers.
•We're using skyspeed to access the itinerary, it's either booking, canceling, or rebooking the tickets.
• We’re using Avaya since we're handling inbound calls.
•Avaya X and fire castle for work from home set up
SME or Subject Matter Expert at Frontier Airlines:
•Assisting newly hired or newly endorsed agents at the production.
•Only catering Escalation Calls or if the customer was asking to speak with a supervisor.
Stealth AgentsVirtual Assistant l Appointment Setter
•Calling leads and setting an appointment with Licensed Medicare Agents.
•Getting medication and prescriptions and sending
2023-2025
Poplar Homes
Property Management - Maintenance Coordinator
•Managing and prioritizing maintenance requests
•Coordinating and scheduling appointments with technicians and tenants
•Overseeing the resolution of maintenance issues in a timely manner
•Ensuring communication between tenants, technicians, and property management regarding maintenance status
•Tracking the progress of ongoing repairs and ensuring completion
•Documenting all maintenance work performed and associated costs for future reference
•Ensuring compliance with safety regulations and building codes during maintenance activities
Experience: 1 - 2 years
Property Management
Experience: 6 months - 1 year
Experience: Less than 6 months
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