Customer Support | Data Analyst| Data Annotation Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelors degree

Last Active

July 11th, 2026 (3 days ago)

Member Since

August 14th, 2022

Profile Description

Experienced and detail-oriented professional proficient in high-volume operations, technical diagnostics, and robust data governance. Proven ability to deliver efficient and empathetic support across highly regulated sectors, including Healthcare compliance, E-commerce logistics, and Telecommunications. Expertly skilled in resolving complex technical and transactional issues, maintaining strict data accuracy and regulatory confidentiality (HIPAA), and continuously driving service workflow improvements to maximize efficiency and customer satisfaction.

1. Data Annotation Specialist

* Experienced in accurate image and video data annotation, including bounding boxes, keypoints, segmentation, and frame-by-frame labeling to support machine learning and computer vision models.
* Proven ability to maintain high annotation quality and consistency, following detailed project guidelines, QA standards, and tight deadlines across large-scale datasets.
* Skilled in identifying objects, actions, and attributes in static images and video sequences, ensuring precise labeling for AI training, validation, and model optimization.
* Detail-oriented team player with strong focus, adaptability, and productivity in remote and fast-paced annotation environments, contributing to improved model accuracy and performance.

2. Medical Transcriptionist

* Consistently ranked in the top 5% of agents for managing 150–300 daily calls while maintaining an exceptional 1:30 Average Handle Time (AHT), demonstrating world-class productivity.
* Expertly maintain HIPAA compliance when handling and transcribing sensitive Protected Health Information (PHI), ensuring clinical documentation is accurate, complete, and legally compliant.
* Accurately transcribe complex messages from patients and healthcare providers, capturing detailed concerns and translating ambiguous input into clear, structured documentation for seamless EHR integration.
* Actively collaborate with healthcare teams to resolve unclear messages or ambiguous patient requests, mitigating clinical risk and guaranteeing prompt, accurate care coordination.

3. Customer Service Support 

E-commerce & Financial Integrity (Amazon Retail Support)
* Efficiently process and manage complex customer inquiries across multiple channels (phone, chat, email) related to the full order lifecycle, including delivery logistics, returns, and exchanges.
* Expertly handle high-volume payments and refunds, ensuring 100?curacy and strict adherence to Amazon’s rigorous financial and operational policies to maintain audit compliance.
* Utilize internal diagnostic and proprietary tools to accurately troubleshoot account issues, resolve concerns efficiently, and effectively escalate complex cases to specialized teams when necessary.
* Maintained a near-perfect Customer Satisfaction (CSAT) score of 9.9/10 across high-volume interactions.

Telecommunications & Technical Resolution
* Diagnose and resolve complex device and network issues, including SIM card configuration, connectivity failures, and service disruptions, resulting in minimal customer downtime.
* Deliver patient, step-by-step guidance to customers for new device setup and technical troubleshooting, ensuring personalized support tailored to individual technological proficiency.
* Maintain meticulous and accurate customer records, logging all service requests, troubleshooting steps, and outcomes within the CRM system for reliable follow-up and technical auditing.
* Partner with Tier 2 technical teams for advanced issue resolution, proactively owning the follow-up process to guarantee successful problem closure and sustained customer satisfaction.
* Maintained a near-perfect Customer Satisfaction (CSAT) score of 9.8/10 across high-volume interactions.


4. Data Technician and Analyst

* Created and formatted digital PDF versions of educational textbooks and learning materials for online student access, ensuring accuracy, consistency, and usability across digital platforms.
* Performed Optical Character Recognition (OCR) on PDF-based educational content to convert scanned documents into editable text formats.
* Conducted thorough quality assurance and spot-checking processes to verify data accuracy and completeness.
* Encoded and structured educational content in XML format for integration into ePub and online learning platforms, enabling seamless digital publication and accessibility.
* Maintained high standards of data quality through meticulous proofreading, validation, and error correction during document conversion and content migration workflows.
* Managed and updated product listings within the client's database, ensuring product descriptions, specifications, and pricing information were accurate, consistent, and up to date.
* Uploaded, organized, and maintained product images and digital assets, ensuring proper categorization and alignment with product records for optimal presentation and user experience.
* Performed data entry, content management, and quality checks to maintain database integrity and ensure accurate product information across online platforms.