Technical Support Representative/Collections Specialist

I worked as a part-time accountant overseeing sales and expenses at a local fitness center to be able to provide detailed monthly reports. I was also in charge of ensuring the coaches' salaries were provided on time. I was responsible for making sure that supplies and inventories were replenished or replaced when needed.

- Resolved a wide range of technical difficulties across different systems for customers across various time zones. - High chat concurrency levels that have a variety of cases raised were managed. - Offered troubleshooting of connectivity issues on different devices such as smartphones, computers/laptops, routers, gaming consoles, and TVs. - Fixed complex issues through remote sessions - Collaborated with supervisors to escalate and address customer inquiries or technical issues. - Documented support interactions for future reference. - Used ticketing systems to manage and process support actions and requests. - Assisted customers with non-technical concerns like subscription and account issues/queries. - Converted potential customers by giving them the information they need to make a decision.

• Handling incoming inbound and outbound calls from customers regarding their accounts • Resolving overdue loan payments • Reporting collection activity • Advising customers how paying on time will benefit them as well as educating them with the consequences of late payments • Submitting daily reports of collected and future dated payments made by the team • Communicating our goals to the team and addressing what can be improved