Reliable Virtual Assistant / Customer Support Specialist with 4+ years of experience supporting U.S.-based businesses through inbound calls,
I work in fast-paced, process-driven environments and consistently meet attendance, accuracy, and quality standards.
I specialize in:
• Inbound call handling & customer service
• Appointment scheduling & booking accuracy
• Complaint handling & calm de-escalation
• CRM & ticketing systems (Genesys, HubSpot, Shopify)
• Clear documentation & real-time note-taking
I am highly detail-oriented, dependable, and responsive, with a strong track record of no missed calls during scheduled shifts and professional communication at all times.
I also provide Social Media & Content Support,
including:
• Basic video editing using CapCut
• Graphic creation using Canva
• Support for
I work from a quiet home office with stable internet and backup connectivity, and I can commit long-term to full-time or scheduled roles.
I respond quickly to messages and follow instructions and SOPs carefully.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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