Aliza

Customer Service Virtual Assistant

Verified

With Timeproof

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Overview

Looking for any work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

July 8th, 2026 (today)

Member Since

July 31st, 2022

Profile Description

Hi, I'm Ali! I have over nine years of experience in the BPO industry, providing customer support through email, chat, and phone. I'm now transitioning into freelancing and am looking for a long-term opportunity where I can continue doing what I genuinely enjoy, which is delivering exceptional customer service. Throughout my career, I've handled order management, order tracking, account inquiries, refunds, returns, replacements, and issue resolution in fast-paced environments. I also have experience as a Technical Support Representative, assisting customers with troubleshooting, resolving technical issues, and guiding them through step-by-step solutions with patience and professionalism. I enjoy solving problems, building positive relationships, and creating seamless customer experiences. I'm highly organized, detail-oriented, quick to learn new systems, and comfortable using AI tools to improve efficiency while maintaining a high standard of service. Whether working independently or collaborating with a team, I take pride in being dependable, empathetic, and customer-focused. My goal is to help businesses deliver outstanding customer experiences that build trust, encourage repeat customers, and strengthen brand loyalty.

Top Skills

Customer Support

Experience: 5 - 10 years

Delivered high-quality customer service by streamlining support workflows and providing proactive solutions that enhanced customer satisfaction and strengthened brand loyalty.