Customer-focused Guest Service Agent, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skills to enhance efficiency and lead teams to achieve outstanding sales.
My main role is receiving and entertaining guests in a way that makes them feel well taken care
-Customer Service
-Short Vacation Rental/Property Management (Direct Hotel Booking, Agoda, Expedia,
-Managing reservations
-Pricing Set up
-Coordinating with Housekeeping Team and Maintenance Team
-Communication with Property Managers
-Revenue Management
-Calendar Optimization
The experience and skills I bring have fully prepared me to succeed in this position. I have a solid knowledge of the industry and have demonstrated competencies in communication, customer service and management. I firmly believe that my background is an excellent match for your business, and I could confidently contribute to your team.
Please reach out with any questions about my work history and capabilities. I'll be happy to expand on any experience, skills and how I can meet your needs..
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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