Tech support/Customer support/ VA

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

December 12th, 2024 (yesterday)

Member Since

August 30th, 2010

Profile Description

C A R E E R O B J E C T I V E:

I am seeking a dynamic IT Help Desk Technician position to utilize my problem-solving skills and strong customer service orientation to provide exceptional technical support.                                                                                                      
EDUCATION:  Upgrade to see actual infoUniversity of Immaculate Conception Davao CityBS– Information  Technology
W O R K
E X P E R I E N C E:
Breeze Home Management CommunityCSR, Jan 2024 - present
Inbound support under HOA resident handle by Breeze
Assisting Resident by inbound call or email.Maintained adherence to all company protocols.Maintained outstanding communication while speaking with customers. Provide excellent Customer service experience to all Resident.

Go2Business Billing Specialist, Sept 2020 - Nov 2023
Inbound support under Broadvoice(VOiP company) Business customers.Accepts calls from Broadvoice customers who are having issues with bills. Adding new services such as phone numbers/extensions and hardware.Maintained adherence to all company protocols.Maintained outstanding communication while speaking with customers. Assist retention and process termination of accounts.
SUTHERLAND GLOBAL SERVICESQuality Analyst, Sept 2019 - Sept 2020
I diligently executed daily QA tasksCall monitoring to ensure that the representatives assigned to me adhered to QA guidelines.I also conducted team huddles to ensure alignment with these guidelines and provided one-on-one coaching for reps in need of assistance


SUTHERLAND GLOBAL SERVICESTier 3 - TSR, Feb 2012-Oct 2018
• Effectively managed a high volume of inbound customer calls.• Offers our expertise as TS to handle resolving their problems.• Addressed and resolved customer computer, mobile phones, and internet-related problems.• Troubleshoot computer's OS-related problems such as OS installation, networking issues, virus removal, MS installation, etc.• Solved different issues involving Windows XP Windows 10, and Macintosh operating