Tech support/Customer support/ VA

Overview

Looking for full-time work (8 hours/day)

at $5.88/hour ($1,120.00/month)

Bachelors degree

Last Active

May 6th, 2026 (39 days ago)

Member Since

August 30th, 2010

Profile Description

Dedicated Technical Support and Customer Service Associate with several years of experience providing end-to-end customer support in a fast-paced environment. Highly detail-oriented and accountable professional with proven ability to resolve service concerns and ensure accurate documentation using CRM system.

WORK HISTORY
CUSTOMER SUPPORT (Remote)
KAI Connected LLC | Jan 2024 – March 2026

Maintain a positive, empathetic, and professional attitude toward customers at all times.
Maintained exceptional communication and customer service skills while handling diverse inquiries and concerns.
Provided end-to-end customer support, including billing inquiries and account management.
Demonstrated strong attention to detail and accountability by ensuring accurate data entry, documentation, and case resolution in CRM management.

BILLING REP FOR BUSINESS ACCOUNT (Remote)
BROADVOICE | Sept 2020 – Nov 2023

Provided end-to-end customer support, including billing inquiries and account management.
Maintained exceptional communication and customer service skills while handling diverse inquiries and concerns.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Demonstrated strong attention to detail and accountability by ensuring accurate data entry, documentation, and case resolution in CRM management.
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QUALITY ANALYST
Sutherland Global Services| Sept 2019 – Sept 2020

Diligently executed daily QA tasks
Call monitoring to ensure that the representatives assigned to me adhered to QA guidelines.
Conducted team huddles to ensure alignment with these guidelines and provided one-on-one coaching for reps in need of assistance

Customer Service/Sales(at&t)
Sutherland Global Services| Oct 2018 – Sept 2019

Provided end-to-end customer support, including billing inquiries and account management.
Maintained exceptional communication and customer service skills while handling diverse inquiries and concerns.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Offer wireless products, service upgrade and TV Service.

Technical Support Tier 3 (At&t Connectech)
Sutherland Global Services| Feb 2012 – Oct 2018

• Managed high-volume technical support for computer, mobile, and internet-related issues.
• Troubleshot OS-level problems across Windows (XP–10) and macOS, including installations, networking, and virus removal.
• Resolved software issues, specifically email configuration and connectivity.
• Utilized CRM tools and remote access software to diagnose accounts and provide step-by-step solutions.
• Escalated complex cases to specialized departments to ensure timely resolution.


IT STAFF
Techno Trade Resource Inc. | Nov 2011 – Feb 2012

• Provide comprehensive technical support to all staff members.
• Manage and maintain company servers.
• Troubleshoot and resolve all technical hardware and software issues.
• Repair and maintain CCTV camera systems.









EDUCATION
University of Immaculate Conception | June 2015 – March 2019
Bachelor of Science in Information Technology

SKILLS


Customer Service Phone Etiquette
Clear written & verbal communication

Active listening and empathy, positive attitude
Attention to detail