GHL Pro | CRM, Funnels & Automation Solutions

Delivered high-level customer support via voice, email, chat, and social media channels, ensuring quick issue resolution and customer satisfaction. Managed sales inquiries, travel bookings, flight/cruise/accommodation arrangements, and promoted cross selling and up-selling of products. Acted as Subject Matter Expert (SME) in travel and customer service domains, providing coaching, training, and support to front-line agents. Conducted call quality monitoring, feedback sessions, and client calibration meetings to maintain and improve service quality standards. Assisted in the development and implementation of new service workflows and knowledge-sharing systems. Created reports on customer feedback, quality scores, and performance metrics to support continuous improvement efforts. Resolved escalated issues with empathy and efficiency, contributing to increased retention and positive customer experiences. Collaborated with cross-functional teams to implement improvements based on customer feedback and service trends. Maintained up-to-date knowledge of products, systems, and industry changes to provide accurate information and service. Supported new campaign rollouts and team onboarding activities through mentorship and structured training.

Westchester Realty & Villocru Security Agency Go High Level Specialist (Full-Time & Part-Time) | Dec 2022 – April 2024 CRM Architecture: Designed and implemented full-stack CRM pipelines for real estate lead management, resulting in an $18% increase in lead-to-appointment conversion rates. Response Automation: Drastically reduced lead response times for a security agency by deploying instant, AI driven SMS/Email triggers for immediate site-survey scheduling. Constituent Engagement: Managed high-volume outreach for local political initiatives (Mayor Mike Tapang), using segmented GHL workflows to automate event sign-ups and follow-ups. Credit Repair & Digital Products Go High Level Specialist (Full-Time) | June 2024 – Dec 2024 Sales Funnel Engineering: Built and managed high-converting multi-step funnels for eBook sales and credit repair services, integrating automated webinar registration and payment gateways. AI Lead Qualification: Created and deployed AI-powered chatbots with advanced GHL knowledge bases to automatically qualify credit repair inquiries and book appointments via integrated calendars. Conversion Optimization: Developed sophisticated lead-nurturing sequences that utilized behavioral triggers to drive consistent bookings for paid consultations. Gold Star Incorporated Go High Level Consultant (Part-Time) | Jan 2025 – May 2025 Workflow Optimization: Audited and restructured existing GHL accounts to save dozens of administrative work hours weekly through robust workflow automation. Review & SEO Strategy: Implemented post-appointment automated review requests to drive 5-star Google reviews and improve local SEO visibility for service-based clients. Data Reporting: Created customized GHL dashboards to measure critical KPIs, including show rates and ROI per campaign, providing data-driven clarity to stakeholders. Guaranteed Home Loan (Anthony Thornton) Go High Level Specialist (Part-Time) | June 2025 – Jan 2026 Authority Positioning Systems: Integrated 4x Best-Selling Author and Air Force Veteran branding into automated "Growth Framework" email and SMS nurture campaigns. 21-Day Velocity Engine: Developed mortgage-specific pipelines that streamlined the hand-off between Realtor referrals and loan application processing for maximum speed. Strategic Collaboration Tools: Built co-branded partner funnels and shared lead intelligence dashboards to increase trust and deal flow with real estate partners. Real Estate & General Construction Go High Level Specialist (Full-Time) | Nov 2025 – March 2026 Multi-Service CRM Build-Out: Developed a centralized operational system within GHL for a construction business offering over 20 services, integrating Jobber and Zapier for field-service management. Virtual Assistant Workspace: Engineered a unified GHL workspace for VAs to manage high-volume HVAC calling campaigns, featuring custom fields, call scripts, and tracking pipelines. Referral & Review Automation: Built a multi-stage automated system to capture Google reviews and referrals at key project milestones (Pre-approval and Clear-to-Close)

Provided comprehensive virtual administrative support to clients in the events and marketing industry, ensuring smooth day-to-day operations. Managed multiple social media platforms (Facebook, Instagram, Twitter) by creating engaging content, scheduling posts, and interacting with followers to enhance brand presence. Conducted market and competitor research to identify collaboration opportunities, event venues, suppliers, and potential leads. Handled email marketing campaigns, from content creation and list segmentation to performance tracking, contributing to increased client engagement. Delivered exceptional customer service through inbound and outbound communication, addressing inquiries, providing updates, and maintaining client satisfaction. Executed lead generation strategies, including cold calling and prospect outreach, resulting in a steady pipeline of qualified leads. Performed general administrative tasks such as calendar management, data entry, and CRM updates with attention to detail and efficiency. Supported client events by coordinating logistics, researching vendors, and managing communications, contributing to successful event execution. Demonstrated adaptability and multitasking skills while working independently in a fast-paced remote setup.