Application Support Analyst

I have shown great efforts with my previous companies to provide excellent, professional, and efficient customer service. I am also firm to follow company rules and regulations and require little to no supervision when working.

Experienced in providing technical and application support within a risk and compliance-driven environment, supporting external clients by building, configuring, and maintaining applications aligned with detailed functional, design, and security requirements. Skilled in managing client-facing support tickets through Zendesk, conducting thorough investigations, and ensuring timely resolution with clear stakeholder communication. Proficient in identifying, logging, and tracking application issues and bugs using Jira, and working closely with development teams to drive fixes through to resolution while monitoring for regressions. Strong background in data validation and analysis using Excel to investigate discrepancies and system behavior, ensuring application accuracy and performance. Adept at configuring user permissions and access controls to maintain data security and compliance, while collaborating cross-functionally with developers, analysts, and internal teams to support issue resolution, process improvement, and overall operational efficiency.

I was able to provide assistance to one of my clients while being an admin for a company with at least 300 employees. I ran personal errands, prepare papers and documents necessary for an upcoming event or meeting, and read and respond to emails accordingly.

I was an admin for at least 300 employees in a logistics company for more than a year. I have set their schedules for seminars, meetings, and important courses they should take before being eligible to work under for our clients.