Graduated from the Polytechnic University of the Philippines with a Bachelor of Science in Information Technology, I am currently an Associate Technical Engineer at Finastra. My role involves providing professional application and technical support for Finastra's Equation products while maintaining accurate documentation in Salesforce CRM to enhance communication and support efficiency.
At Finastra, I collaborate with technical teams to ensure connectivity and seamless integration for clients. My core competencies in CL programming, RPG, and RPGLE enable me to deliver robust solutions that align with the organization's goals and client needs.
Experience: 1 - 2 years
• Provided professional application and technical support for Finastra Equation products to clients, including banks and corporations. • Acted as the initial escalation point for Operations & Application Support staff, delivering guidance and training. • Collaborated with technical teams for connectivity to various interfaces, ensuring seamless integration for clients. • Maintained accurate case documentation in Salesforce CRM, enhancing communication and support efficiency.
Experience: 1 - 2 years
• Maintained and updated websites using WordPress, ensuring optimal performance and user experience. • Designed engaging content and layouts with Elementor builder to enhance visual appeal. • Implemented SEO strategies to improve website visibility and attract more visitors.
• Fixed bugs and implemented new features to improve system performance and user satisfaction. • Assisted clients with inquiries, ensuring they received timely and effective support. • Delivered engaging presentations of the POS system to third-party clients, facilitating accreditation processes.
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