Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Associates degree

Last Active

July 16th, 2026 (3 days ago)

Member Since

June 29th, 2022

Profile Description

I started my career as a Collection specialist with Ace global contact center 12 years ago. Where I handled chase mortgage collection, we were also the ones who were in charge to provide work out for delinquent accounts, Discus the Home modification program, and also some underwriter jobs when we dialed all of our leads.
Our main system was iCare, which is like CRM wherein we stored all customer information and documentation
After 1 year, I moved to Valor global as a Sprint Customer service representative where I handled inbound customer service, assisting them in troubleshooting their devices, doing some upselling, and always making sure to provide a good customer ---------- that role, a significant accomplishment that I'm proud of was passing my scorecard every month and always getting commendations from my customer because of the service that I provided, and always being the top agent every month.
After three years, I got promoted to team leader, where I handled and managed 12 people in my team, teaching them how to be good customer service representatives and reminding them to always do the right thing. I'm also the one who is in charge to do the monthly business reporting, sending an email communication to managers and other business partners, organizing virtual meetings, and doing workforce time management for daily headcount.
After 7years, I d ---------- to move to wells Fargo as an Account resolution specialist at level two, where I handled outbound ---------- that role, my major accomplishment that I'm proud of was when I created a MsExcell project that helps all the tea ---------- mbers to save their time making account notation and able to go to the next call right away to increase the business productivity.