Krizhel

Customer service representative, Subject matter expert, escalation team

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Overview

Looking for full-time work (8 hours/day)

at $5.71/hour ($1,104.00/month)

Associates degree

Last Active

July 7th, 2026 (7 days ago)

Member Since

June 26th, 2022

Profile Description

I'm a Customer Service Specialist at a major search engine. On the escalation team, specializing in handling escalated cases that go beyond the basic inquiries. As part of the escalation team, I excel at addressing complex issues. I handle cases that go beyond the basics troubleshooting, and I'm your go-to for bugs. As a bug case filer, I make sure escalated issues are heard. I have direct communication with our tech
engineer teams to pinpoint and solve bugs affecting user accounts and products. I am responsible in
collecting essential information and refining problems by thoroughly investigating all possible aspects. This demands focus and a keen attention to detail.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

2019-2021 I served as a Customer Service Representative for an agency specializing in hotel accommodations, tours, restaurant reservations, and flights. I was a key point of contact for customers facing emergencies with their bookings. Quick problem-solving and providing immediate resolutions and alternatives were essential parts of my role. Recognized for my competence and people skills, I was promoted to a Subject Matter Expert within just 9 months. In this capacity, I supported fellow CSRs in delivering high-quality service, assisted with supervisor and escalated cases, and made decisions on complex issues. 2021 - Present: I currently serve as a Tech Support professional at a prominent search engine. Beginning my journey as a Tier 1 Support representative, I swiftly earned a double promotion within 9 months, securing positions as an Escalation Support (Tier 2). In this role, my team and I specialize in addressing complex issues that transcend basic troubleshooting. Our direct collaboration with tech engineers allows us to meticulously gather all necessary information, ensuring a strong focus on details. Additionally, I adeptly manage supervisor calls. Positioned as a Reserve Subject Matter Expert for my impending promotion.

Other Skills

Basic Information

Age: 36

Gender: Female

Website: Sign Up with Pro Account to View

Address: Quezon City, Mettro Manila

Tests Taken: IQ
Score: 131: DISC
Dominance: 28
Influence: 8
Steadiness: 32
Compliance: 32: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”