Customer service representative, Subject matter expert, escalation team

2019-2021 I served as a Customer Service Representative for an agency specializing in hotel accommodations, tours, restaurant reservations, and flights. I was a key point of contact for customers facing emergencies with their bookings. Quick problem-solving and providing immediate resolutions and alternatives were essential parts of my role. Recognized for my competence and people skills, I was promoted to a Subject Matter Expert within just 9 months. In this capacity, I supported fellow CSRs in delivering high-quality service, assisted with supervisor and escalated cases, and made decisions on complex issues. 2021 - Present: I currently serve as a Tech Support professional at a prominent search engine. Beginning my journey as a Tier 1 Support representative, I swiftly earned a double promotion within 9 months, securing positions as an Escalation Support (Tier 2). In this role, my team and I specialize in addressing complex issues that transcend basic troubleshooting. Our direct collaboration with tech engineers allows us to meticulously gather all necessary information, ensuring a strong focus on details. Additionally, I adeptly manage supervisor calls. Positioned as a Reserve Subject Matter Expert for my impending promotion.