Mortgage Broker Assistant | CRM & Data Analyst | Customer Support & Operations V

Experienced in 9 years of customer service, handling customer inquiries, resolving complaints, and providing professional support through chat, email, and phone. Skilled in communication, problem-solving, and maintaining customer satisfaction in fast-paced environments. Strong ability to multitask, manage schedules, and ensure smooth daily operations.

Experienced in logistics customer coordination, managing shipment updates, tracking deliveries, and communicating with customers and internal teams to ensure smooth operations. Skilled in handling scheduling, resolving delivery issues, maintaining accurate records, and providing timely updates. Strong organizational and communication skills with the ability to work in fast-paced logistics environments.

Worked as a Virtual Assistant for a CEO for over a year, handling administrative support, customer communication, scheduling, email management, data entry, and daily business operations. Experienced in multitasking, organization, time management, and maintaining professionalism in a fast-paced remote work environment.

Experienced in 3 years of data analysis, data entry, and spreadsheet management using tools like Microsoft Excel and Google Sheets. Skilled in organizing data, tracking records, creating reports, analyzing information, and maintaining accuracy and attention to detail in daily operations. Able to handle large datasets and perform basic data cleaning and reporting for business support.