Quality Analyst/ Customer Support/Technical Support/ Admin assistant

Overview

Looking for full-time work (8 hours/day)

at $3.82/hour ($736.00/month)

High school diploma

Last Active

June 25th, 2026 (yesterday)

Member Since

June 24th, 2022

Profile Description

Experienced Customer Support Specialist | 5+ Years plus experience in BPO

I am a reliable and detail-oriented Customer Support Specialist with over 5 years of experience supporting North American clients in high-volume BPO and remote environments.

I specialize in real-time chat and email support, ticket management, order processing, refunds and returns, escalation handling, and account-related concerns. I am highly experienced in providing professional, empathetic, and solution-focused support to US customers.

I have strong written English communication skills and am comfortable working in fast-paced queues, handling high ticket volumes, and adapting to direct US communication styles. I consistently ensure accurate documentation, proper tagging, and closed-loop issue resolution.

I am experienced in using CRM and ticketing systems, collaborating with internal teams, and following updated policies and SOPs. I adapt quickly to new tools and workflows and maintain high performance during peak seasons, promotions, and traffic spikes.

I am fully comfortable working permanent night shifts aligned with US time zones and remain focused, reliable, and productive throughout my shift. I am committed to delivering excellent customer experiences while building long-term value for the company.

? Core Skills
Customer Support (Chat & Email)

Real-Time Live Chat Support
<8efe80624d780eba0c6493ec45140364>Email Ticket Handling

Order Processing & Tracking

Refunds, Returns & Cancellations

Escalation Handling

Account Support

Customer Retention

Problem Solving

De-escalation & Empathy

High-Volume Queue Management

Documentation & Case Notes

SOP & Policy Compliance

Time Management

Attention to Detail

? Tools & Platforms Used

Zendesk

Salesforce (basic)

Canva

CRM Systems

Ticketing Systems

Google Workspace (Gmail, Docs, Sheets, Drive)

Slack

Zoom

Internal Knowledge Bases


Message me now if you need a reliable, long-term Customer Support Specialist ready to start immediately. ???