Customer Service Representative
Delivered exceptional customer support through phone, chat, and
Technical Support Representative
Diagnosed and resolved hardware, software, network, and account-related issues through phone, chat, and
Subject Matter Expert (SME) / Mentor
Coached and mentored agents to improve performance, quality, and customer experience. Provided real-time support, handled escalations, and collaborated with leadership to achieve team performance goals.
COPC Support
Managed COPC compliance, performance reporting, audits, and data analysis to support operational excellence. Developed reports, monitored KPIs, identified improvement opportunities, and partnered with leadership to drive process improvements.
AI Video Editor & Video Editor
Created high-performing short-form videos, AI-generated content, UGC ads, and social media creatives using advanced editing techniques and AI tools. Managed the entire production process from concept to final delivery, focusing on engagement, storytelling, and audience retention.
Experience: 2 - 5 years
Edit high-quality videos for social media, marketing, and digital platforms.
Experience: 5 - 10 years
Troubleshoot technical issues and provide effective customer solutions.
Experience: 2 - 5 years
Create engaging AI-powered videos using advanced editing and generative AI tools.
Experience: 2 - 5 years
Produce authentic user-generated content designed to engage audiences.
Experience: Less than 6 months
Create reports, organize data, and perform data analysis using Excel.
Experience: 1 - 2 years
Analyze data to identify trends and support business decisions.
Experience: 2 - 5 years
Create engaging content optimized for social media platforms.
Experience: 2 - 5 years
Design high-quality graphics, presentations, and marketing materials.
Experience: Less than 6 months
Edit professional short-form videos using advanced CapCut features.
Experience: 2 - 5 years
Utilize Google Docs, Sheets, Drive, and other Workspace applications efficiently.
Experience: 1 - 2 years
Analyze issues and implement practical, effective solutions.
Experience: 1 - 2 years
Identify workflow improvements to increase efficiency and performance.
Experience: 1 - 2 years
Monitor quality standards and ensure compliance with company policies.
Experience: Less than 6 months
Produce AI-generated videos and cinematic content using different tools. This includes the prompt, camera angle, color grade, cuts, edits, etc.
Experience: Less than 6 months
Edit professional short-form videos using advanced Adobe After Effects or Premiere Pro features.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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