With 12 years of client-facing experience delivering phone, chat, and
In previous roles I handled full-spectrum customer support, managed CRM systems and ticketing platforms (Zendesk, HubSpot, Intercom), and maintained accurate records and documentation to streamline workflows. I regularly managed calendar scheduling,
I am comfortable with common productivity and collaboration tools (Google Workspace, Microsoft Office, Trello/Asana) and accounting platforms (Xero, SAP). I’ve led process improvements that reduced repeat inquiries and shortened resolution times, and I have trained new staff on best practices and SOPs. My approach is detail-oriented, proactive, and focused on creating reliable systems so clients and teams can rely on consistent, high-quality support.
Recording
Experience: 2 - 5 years
I am a Google Certified ads expert. I have built campaigns for many different businesses. Since it is Google I got to handle different types of verticals for these businesses
Experience: 5 - 10 years
Experience: 5 - 10 years
I have worked for Google Ads on business to business sales and Hilton Hotels for business to customer sales
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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