I am a reliable and detail-oriented Virtual Assistant with over 10 years of combined experience in customer service, administrative support, billing, and operations, including almost 4 years as an Appointment Setter, 1 year as an Assistant Team Leader, and 3 months as a Seasonal Team Leader with the same company.
As an Appointment Setter, I handled outbound calls, qualified leads, booked appointments, and consistently met performance targets. In my leadership roles, I supported team operations, assisted with coaching and monitoring performance, and ensured daily goals were met.
In my previous roles as an Administrative Assistant, I successfully managed multiple tasks and prioritized workloads in fast-paced environments. My responsibilities included data entry, updating customer records, handling daily calls, managing schedules, and maintaining organized documentation.
I also worked in a Courier Company, where I handled customer inquiries related to pick-ups, complaints, pricing, and transit times for both local and international shipments. I monitored daily dispatch schedules, coordinated with messengers across different areas, updated customer information, and professionally assisted office guests.
Additionally, I have experience as a Billing Staff, where I prepared Statements of Account, addressed billing inquiries, encoded local and international manifests, and priced and filed shipping documents accurately.
In the Insurance Industry, I worked as an Endorsement Analyst, evaluating and approving medical expenses and reimbursements for seafarers, computing sick wages, preparing endorsement letters for Manning Agencies, and ensuring accurate documentation.
To further strengthen my skill set, I completed training in Bookkeeping and gained hands-on knowledge of QuickBooks and Xero, allowing me to support basic accounting and financial tasks with accuracy.
I am highly organized, detail-oriented, and adaptable, with strong communication skills and a proven ability to multitask. I am committed to delivering quality work and providing dependable support to help businesses grow.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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