Shopify & Amazon Executive Virtual Assistant

Key Responsibilities: Managed and updated product listings, ensuring accurate titles, descriptions, pricing, and keyword optimization to maximize search visibility. Handled product uploads and inventory synchronization, maintaining accurate stock levels and preventing overselling or stockouts. Monitored daily store performance metrics, including sales reports, conversion rates, and customer feedback, to identify areas for improvement. Coordinated with suppliers and logistics partners to ensure timely order fulfillment, shipment tracking, and delivery confirmation. Responded to customer inquiries, reviews, and complaints professionally, ensuring timely resolution and maintaining high satisfaction ratings. Conducted market research and competitor analysis to identify pricing trends, product opportunities, and potential gaps in listings. Managed Amazon PPC campaigns, optimized keywords, and analyzed ad performance to increase visibility and drive sales. Ensured compliance with Amazon’s policies, including product authenticity, category restrictions, and intellectual property regulations. Prepared regular sales and performance reports for management, highlighting insights and recommendations for store optimization. Implemented promotional strategies, such as coupons, discounts, and lightning deals, to boost product rankings and attract new customers.

Duties and Responsibilities: Managed and updated product listings, ensuring accurate descriptions, high-quality images, correct pricing, and optimized SEO keywords to maximize visibility. Monitored daily store performance, including traffic analytics, sales reports, and conversion metrics, to identify trends and implement improvements. Handled order fulfillment processes, ensuring timely shipment coordination, tracking updates, and accurate inventory management. Responded to customer inquiries and service requests, providing professional assistance and resolving issues to maintain customer satisfaction. Coordinated product uploads, category organization, and collection updates to ensure a smooth and user-friendly shopping experience. Managed store promotions, discount codes, and marketing campaigns through Shopify and integrated marketing platforms. Ensured website functionality, performing regular checks on payment gateways, checkout processes, and overall site performance. Collaborated with marketing and design teams to enhance store visuals, product pages, and branding consistency across digital channels.

Key Responsibilities: Developed and executed targeted Facebook advertising campaigns aligned with each brand’s objectives and audience profiles. Created, tested, and optimized ad creatives, copy, and audience segments to maximize engagement and return on ad spend (ROAS). Managed daily ad performance, monitored key metrics, and made data-driven adjustments to improve campaign effectiveness. Conducted comprehensive audience research to identify demographics, interests, and behaviors that aligned with business goals. Utilized Facebook Ads Manager and Meta Business Suite to oversee multiple ad accounts, budgets, and performance reports. Collaborated with marketing teams to ensure consistent brand messaging and integration with other digital marketing channels. Implemented A/B testing strategies to evaluate ad variations and identify the most effective creatives and placements. Analyzed campaign results and prepared detailed reports, providing insights and recommendations to enhance future marketing strategies. Ensured compliance with Facebook’s advertising policies, maintaining account integrity and ad approval consistency. Stayed updated on the latest Facebook Ads trends, algorithm changes, and best practices to maintain competitive advantage across campaigns.

Key Responsibilities: Responded to customer inquiries regarding mobile plans, billing, payments, and account updates through phone, chat, or email. Assisted customers with troubleshooting mobile devices, SIM activation, and network connectivity issues. Processed service requests such as plan changes, upgrades, cancellations, and device replacements in accordance with company policies. Guided customers in understanding T-Mobile’s products, promotions, and service features to support informed decision-making. Handled billing disputes and payment discrepancies, ensuring accurate resolutions and transparent communication. Documented all customer interactions and transactions in the CRM system to maintain accurate service records. Escalated complex technical or account-related issues to higher support tiers, ensuring prompt and effective resolution. Monitored customer feedback and satisfaction levels, taking proactive steps to improve service delivery. Adhered to performance metrics including response time, quality assurance standards, and customer satisfaction targets. Collaborated with team members and supervisors to share insights, enhance processes, and contribute to continuous improvement initiatives.

Provided on-site technical support to end users, diagnosing and resolving hardware, software, and peripheral-related issues promptly and efficiently. Installed, configured, and maintained desktop computers, laptops, printers, and mobile devices in accordance with organizational standards. Performed system imaging, software deployment, and updates to ensure device readiness and optimal performance. Assisted in network connectivity troubleshooting, including LAN/WAN, IP configuration, and access point support for users. Managed incident tickets through the IT service management system, ensuring accurate documentation and timely resolution. Coordinated with remote IT teams and vendors to escalate complex issues and ensure proper resolution within agreed timelines. Conducted preventive maintenance checks on IT equipment to minimize downtime and ensure operational continuity. Supported user account management, including password resets, access permissions, and system onboarding or offboarding. Ensured compliance with IT security policies by implementing standard configurations, antivirus updates, and patch management. Prepared service reports, asset inventory updates, and incident summaries for submission to supervisors and clients.

Duties and Responsibilities: Reviewed and proofread manuscripts, articles, and reports to ensure grammatical accuracy, consistency, and compliance with editorial style guides. Verified facts, data, references, and citations to ensure accuracy and credibility of all published content. Formatted documents according to client and publication requirements, ensuring layout, typography, and visual elements met quality standards. Coordinated with editors, writers, and project managers to track editorial progress and ensure timely completion of assigned tasks. Managed content workflows, maintained version control, and organized document revisions across multiple projects. Ensured adherence to client specifications, submission guidelines, and formatting templates for various publication types. Conducted quality checks on edited and typeset content before final delivery to clients or publication platforms. Updated and maintained editorial databases, project trackers, and status reports to support efficient workflow management. Collaborated with the digital production and content teams to identify and resolve editorial inconsistencies or technical issues.

Managed daily administrative operations, including scheduling, email correspondence, and document organization, to support smooth business functions. Responded to customer inquiries through email, chat, and social media, ensuring prompt and professional communication at all times. Processed online orders, verified payment details, and coordinated with fulfillment teams to ensure timely and accurate deliveries. Monitored and updated product listings on e-commerce platforms, maintaining accurate descriptions, prices, and inventory levels. Assisted in creating and scheduling social media posts to promote new collections, special offers, and brand campaigns. Prepared sales and inventory reports, analyzed data trends, and provided insights to support business planning and marketing decisions. Coordinated with suppliers and logistics partners to track shipments, manage stock availability, and resolve delivery concerns. Maintained digital filing systems and organized business records, ensuring data accuracy and accessibility.