Quickbooks Desktop application
Gauged customer technical ability and modify delivery skills accordingly.
Resolved customer's technical issue using remote session if necessary to save time.
Properly documented customer call notes in system using multiple screens of data.
Microsoft Office Suite (Word, Excel, PPT)
Extracts and formats data to simplify for metrics analysis and to identify anomalies.
Google Apps (Google docs, sheets)
Conference calling Software (Zoom, MS Teams)
Publishes periodic reports related to service delivery performance in different LOBs.
Coordinates or independently completes special projects.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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