Ronnie
Customer Retention Team Lead || Customer Service Rockstar
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Bachelors degree
Last Active
August 3rd, 2024 (44 days ago)
Member Since
May 30th, 2022
Profile Description
Proven track record in the Call Center industry as a Customer Service Rock star for 5 years before climbing up the ladder as a Supervisor for almost 10 years.
I initially started my customer-centric career back in 2007 as a customer service representative providing technical support for EarthLink customers.
I have also been a Senior Fraud Specialist for J.P. Morgan Chase and Co. for almost 3 years.
The longest company I worked for was Sirius XM Satellite radio where I had to lead at least 18 headcounts under my wing ensuring that the Attendance target of 98% was hit, AHT of 7 minutes and CSAT 90% was met and attainment of Customer Retention rate at 82% day in and day out. I also handled healthcare account for Acaria ensuring all ---- The most recent company I worked for was Acaria
Top Skills
E-Commerce » Inventory Management » Quality Control
Human Resources
Office and Administration » Data Entry
Office and Administration » Email Management
Other Skills
Real Estate » Appointment Setting
Office and Administration » Microsoft Excel
Office and Administration » Travel Planning
Office and Administration » Personal Assistant
Basic Information
- Age
- 44
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Liloan, Cebu
- Tests Taken
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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