Proven track record in the Call Center industry as a Customer Service Rock star for 5 years before climbing up the ladder as a Supervisor for almost 10 years.
I initially started my customer-centric career back in 2007 as a customer service representative providing technical support for EarthLink customers.
I have also been a Senior Fraud Specialist for J.P. Morgan Chase and Co. for almost 3 years.
The longest company I worked for was Sirius XM Satellite radio where I had to lead at least 18 headcounts under my wing ensuring that the Attendance target of 98% was hit, AHT of 7 minutes and CSAT 90% was met and attainment of Customer Retention rate at 82% day in and day out. I also handled healthcare account for Acaria ensuring all ---- The most recent company I worked for was Acaria
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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