Ronnie

Customer Retention Team Lead || Customer Service Rockstar

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

August 3rd, 2024 (244 days ago)

Member Since

May 30th, 2022

Profile Description

Proven track record in the Call Center industry as a Customer Service Rock star for 5 years before climbing up the ladder as a Supervisor for almost 10 years.
I initially started my customer-centric career back in 2007 as a customer service representative providing technical support for EarthLink customers.
I have also been a Senior Fraud Specialist for J.P. Morgan Chase and Co. for almost 3 years.
The longest  company I worked for was Sirius XM Satellite radio where I had to lead at least 18 headcounts under my wing ensuring that the Attendance target of 98% was hit, AHT of 7 minutes and CSAT 90% was met and attainment of Customer Retention rate at 82%  day in and day out.  I also handled healthcare account for Acaria  ensuring all ---- The most recent company I worked for was Acaria 

Basic Information

Age
45
Gender
Male
Website
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Address
Liloan, Cebu
Tests Taken
English
C2(Advanced/Mastery)
Government ID
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