Work Experience:
June 2018 - Present: Virtual Assistant
• Worked as a VA for multiple clients on website design, social media marketing, and article writing
May 2015 - June 2018: Sears Trainer
• Relocated in order to assist with training of New Hire agents for SEARS LOB's (Online division and Third Party Repair).
• Handled 3 new hire classes with Sears.
February 2014 - May 2015: AT&T Trainer
• Promoted to the Trainer position and handled three new hire classes for the AT&T U-verse LOB
• Cross-trained for U-verse, DSL, and Unified Messaging
• Handled two new hire / tenured classes for AT&T Unified Messaging
June 2012 - February 2014: AT&T Technical Support Representative (U-verse, DSL, UM)
• TSR I at AT&T for 1 year and 6 mo/s
• Promoted to SME position during Q4 of 2012
• Promoted to Escalation Desk during Q4 of 2013
• Extremely proficient with written and spoken English
• Proficient with multi-tasking, answering customer queries, and troubleshooting technical issues
February 2011 - May 2012: O-Desk / Freelance Computer Technician
• Writes Articles about Computers
• Help online queries on computer related troubleshooting
• Worked as a Virtual Assistant for Product Guide Ltd. (tasks here include SEO, article writing, website-building, graphics designing, managing Amazon and eBay stores, managing daily maintenance of e-store type websites as well as facilitating trade of commerce
• Worked for All Pro Promotions as an article writer
• Worked for RDealz as an article writer
• Worked for OMC Online Marketing Specialists as an article writer and spinner
October 2009 - December 2010: Techies and Gizmos
• Marketing Associate
• Monitor day to day operation of the store.
• Monitor input and output of unit repairs.
SKILLS:
• Good Communication Skills.
• Dedicated and can handle pressure. Able to multi-task work requirements effectively.
• Aggressive and people oriented.
• Experience with computer hardware and software.
• Experience with computer repair and technical support.
• Years of experience with writing high quality articles and reviews.
• Years of experience with social media managing and marketing.
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