IT Professional

Overview

Looking for full-time work (8 hours/day)

at $6.11/hour ($1,181.82/month)

Bachelors degree

Last Active

June 30th, 2026 (14 days ago)

Member Since

May 25th, 2022

Profile Description

I am a dedicated IT Professional with over 6 years of experience specializing in technical support, helpdesk operations, and systems maintenance. My expertise lies in diagnosing and resolving complex hardware, software, and network issues through both on-site and remote support. I have a proven track record of managing multiple service requests under strict SLA timelines while ensuring system reliability and performance.

Throughout my career, I have supported diverse environments ranging from retail POS systems to corporate infrastructures using Microsoft 365, Active Directory, Azure, and Intune. Beyond technical troubleshooting, I am experienced in ticket auditing, process documentation, and training new tea ---------- mbers to ensure high-quality service delivery.

Skills

Systems Administration: Proficient in Microsoft 365 Admin Center, Active Directory, Azure, and Intune.

Technical Support: 6 years of experience in Desktop and End-User support, including remote troubleshooting.

Networking: Skilled in basic network configuration and troubleshooting to maintain uptime.

Hardware & POS: Experienced in installing and maintaining computer hardware, peripherals, and Retail POS systems.

Service Management: Expert in Incident and Ticket Management, utilizing auditing and "scrubbing" to prioritize critical issues.

Education
Bachelor of Science in Information Technology | Santa Isabel College - Manila ( ---------- )