Hi! I’m Shanel, a Real Estate Virtual Assistant with over 9 years of combined experience in real estate, property management, short-term rentals, lead management, operations, customer service, sales, and administrative support.
I help real estate teams stay organized, keep deals moving, manage leads, support tenants, update CRMs, and handle the daily follow-ups that keep a business running smoothly.
My real estate experience includes transaction coordination, contract-to-close support, deadline tracking, document management, CRM updates, cold calling, lead qualification, appointment setting, skip tracing, acquisitions support, tenant relations, lease management, rent and deposit follow-ups, maintenance coordination, vendor coordination, property listing updates, and admin support.
I have worked with Realtors, investors, wholesalers, acquisitions teams, brokers, property managers, short-term rental businesses, and service-based companies. I also have experience as an Executive Administrative Manager for a cleaning company, where I handled recruitment, onboarding, schedules, reports, invoices, vendor communication, and daily operations.
Tools I’ve used include DocuSign, Podio, REIControl, Realeflow, PropStream, BatchLeads, Launch Control, Mojo Dialer, Smarter Contact, Bling Dialer, CallRail, Google Workspace, Outlook, Zoom, QuickBooks, Microsoft Office, Excel, Google Sheets, WhatsApp, and different CRM platforms.
A few things I can help with:
Transaction coordination and contract-to-close support
Lead management, cold calling, and follow-ups
CRM cleanup, tagging, and pipeline organization
Property management and leasing support
Short-term rental and tenant communication
Maintenance and vendor coordination
Inbox, calendar, reports, trackers, and SOPs
Customer service and admin operations
I’m organized, detail-oriented, proactive, reliable, and comfortable working independently. I enjoy building systems, keeping records clean, following up before things become urgent, and making sure nothing falls through the cracks.
If you need someone who can bring structure, consistency, and strong communication to your real estate or operations team, I’d be happy to help.
Experience: 2 - 5 years
Handled cold calling, inbound and outbound communications, and lead management as part of a real estate team.
Experience: 2 - 5 years
Conducted in-depth research for competitive analysis and market trends as an executive virtual assistant and marketing executive.
Experience: 2 - 5 years
Developed and executed online campaigns for a short-term rental company, driving account expansion and increasing lead conversions.
Experience: 2 - 5 years
Handled tenant communications, addressed concerns, and managed lease agreements. Coordinated property maintenance, enforced policies, and ensured timely rental payments. Assisted with marketing vacant properties, onboarding tenants, and resolving disputes efficiently to maintain positive landlord-tenant relationships.
Experience: Less than 6 months
Promoted products and services, handling upselling opportunities and meeting customer needs through effective communication.
Experience: 5 - 10 years
Delivered excellent support to clients at AT&T by resolving technical, billing, and scheduling issues, ensuring a seamless customer experience.
Experience: 2 - 5 years
Provided administrative support, managed calendars, and handled communications for various industries.
Experience: 2 - 5 years
Created and managed email campaigns to engage clients and nurture leads. Wrote effective content, segmented audiences, and analyzed results to improve performance. Ensured all emails met industry standards and stayed professional.
Experience: Less than 6 months
Assisted with planning and managing content for social media platforms to increase brand visibility and engagement.
Experience: 2 - 5 years
Performed outreach to potential leads, particularly for real estate acquisitions, using proven scripts to build rapport and qualify prospects.
Experience: 5 - 10 years
Assisted customers with troubleshooting and resolving technical issues with AT&T products and services.
Experience: 2 - 5 years
Scheduled appointments for customers and technicians while coordinating with internal teams at AT&T and in executive assistant roles.
Experience: 2 - 5 years
Tracked and maintained accurate data for billing inquiries, lead management, and marketing analytics.
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