E-Commerce & Bookkeeping Virtual Assistant | Amazon | Shopify | Walmart

With over two years of multifaceted experience as an Amazon Virtual Assistant spanning both wholesale and private label business models, I specialize in comprehensive account management, strategic product research, and highly effective SEO optimization to drive revenue growth and brand visibility. My operational expertise includes identifying profitable wholesale products, managing order replenishments, and seamlessly coordinating FBA shipments through prep center software to maintain a consistent inventory flow. On the marketing and listing front, I leverage advanced tools like Helium 10 and Jungle Scout to conduct in-depth keyword research, expertly crafting SEO-rich titles, benefit-driven bullet points, and engaging A+ Content that maximize organic traffic and elevate conversion rates. Furthermore, I am highly skilled in navigating Amazon's ecosystem by strategically adjusting pricing to secure the Buy Box, proactively resolving violations to maintain a flawless Account Health Score, preventing detail page suppressions, and delivering exceptional customer service to guarantee sustained competitive advantage and a superior buyer experience.

As a Shopify Virtual Assistant for six months, I helped run the daily operations of the online store to keep things moving smoothly and keep customers happy. My main task was managing the store's products by carefully uploading and updating over 100 items into the system. During this process, I organized the items into the right categories, ensured prices were correct, and set up special discounts. I also wrote clear, search-friendly descriptions and fixed image tags, which successfully helped bring more visitors to the website. To support our buyers, I answered customer emails and live chats quickly and with a friendly tone. I solved various issues with returns, missing packages, and answered specific product questions to build trust with our shoppers. Overall, I made sure everyone had a great shopping experience. Lastly, I tracked our inventory levels closely so we never ran out of stock on popular items. I easily added new products in bulk using spreadsheets, updated homepage banners for new sales, and made weekly sales reports to help the business owners see what was working and continue to grow.

Dedicated and multifaceted Virtual Assistant with over two years of experience driving operational excellence and financial accuracy for multi-channel e-commerce businesses. I specialize in comprehensive marketplace management across Amazon, Shopify, and Walmart, expertly handling everything from strategic product research and SEO-driven listing optimization to inventory coordination, pricing strategies, and proactive account health management. Beyond e-commerce operations, I provide reliable bookkeeping services, ensuring accurate financial tracking, precise bank account reconciliations, and routine P&L reporting. By blending technical e-commerce expertise with meticulous financial organization and top-tier customer service, I help business owners scale their operations, protect their profit margins, and maintain seamless day-to-day backend workflows.

As a dedicated Bookkeeping Virtual Assistant, I provide comprehensive financial support ranging from intensive historical data cleanups to complex e-commerce accounting. In my earlier roles, I successfully managed a massive five-year data cleanup (2020–2025), meticulously categorizing hundreds of receipts, separating personal from business expenses, and streamlining data imports into QuickBooks Online using SaasAnt Transactions. Advancing to full-cycle financial management for an e-commerce business, I took charge of Accounts Receivable and Payable. This included tracking multi-channel sales revenue, auditing supplier invoices, and managing vendor disbursements to optimize cash flow. Additionally, I handled precise monthly reconciliations across multiple bank and credit card accounts, carefully factoring in merchant fees, returns, and inventory costs. Through proactive problem-solving and organized record-keeping, I consistently deliver the pristine, audit-ready financials business owners need for seamless tax preparation and scalable growth.

Throughout my versatile career in the BPO industry, I have delivered exceptional customer support, back-office processing, and fraud prevention across a diverse portfolio of prestigious global e-commerce, telecommunications, and financial accounts. Managing omnichannel inquiries via phone, email, and chat, I seamlessly handled end-to-end customer journeys encompassing digital and physical purchases, subscription renewals, and comprehensive order assistance, including returns, secure payments, and complex billing disputes. In addition to providing technical troubleshooting for digital services, mobile apps, and corporate mailing equipment, I actively drove revenue through strategic upselling and account retention efforts. Furthermore, I specialized in financial services by assisting North American clients with money transfers while concurrently investigating high-risk global transactions. By conducting thorough interviews and analyzing transaction histories for fraud patterns, I protected both customers and the business. Across all roles, I consistently combined meticulous attention to detail, sound judgment, and deep empathy to achieve swift resolutions and maintain exceptional customer satisfaction