Current Employment Status:
Hired Part Time on Oct 26, 2021

1d9d8c d4

Webmaster / Veteran Customer Support Representative

99 ID PROOF
Verified
EXPECTED SALARY
Php 40,000.00/month
( $798 USD )
EDUCATIONAL ATTAINMENT
College Degree/BSIT
AVAILABILITY
40 hrs/wk
( $4.61 USD/hr )
EXPERIENCE OVERVIEW
5 yrs of Experience on BPO Tech Accounts | 1 yr as a Tech VA and Wordpress Developer
BASIC INFORMATION
Age:
27
Gender:
Male
Location:
San Fernando, Pampanga
Tests Taken:
IQ
Score:  108

DISC
Compliance:19
Dominance:51
Influence:7
Steadiness:23

English
 C2(Advanced/Mastery)
Last Active:
2022-01-11
Member Since:
2015-07-04
SKILL SUMMARY

Worked in the BPO industry for 5 years as a Tech Support, Subject Matter Expert and Team Manager. Became a freelance Virtual Assistant specializing in Wordpress Development when the COVID-19 Pandemic hits and still enjoying the perks of working at my own pace.

WORKER SKILLS
TOP SKILLS
  • Speaking
  • Translation
  • Writing
  • SEO
  • Wordpress Development
  • Content Management
  • Cpanel
  • Css
  • Html
  • Managing Servers
  • Webmaster Tools
  • Wordpress
  • Web page Design
  • Customer Support
  • Tech Support

English
EXPERIENCE

Worked for 5 years on the BPO industry with various International Companies. I help clients in regards with their concerns about the products or the services as a whole. We provide assistance from Technical aspects to Customer Care. Mostly we handle product/service outages and subscription/billing related concerns.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Marketing & Sales
EXPERIENCE

One of my task is to make sure the that company website is ready to be found by search engines. I handle the technical aspects of SEO such as meta tag descriptions, crawlability, indexing and site optimization. I worked with the marketing team to analyze the appropriate keywords that are needed. We want to make sure that the people who are looking for our services would find us.

SKILL RATING
  • SEO

Web Development
EXPERIENCE

 I am good on developing websites. It is a part of my duty that the website of the company or client would behave the way we want it to be. I also develop it in a way that the websites can be used by non-developers for simple tasks such as changing the image or uploading a blog.

SKILL RATING
  • Javascript
  • Mysql
  • PHP
  • Wordpress Development

Webmaster
EXPERIENCE

Currently working as a Webmaster for a client. It is the task of the webmaster to function as a Developer, an Admin and a Technician of the company's/client's domain. From uploading DNS records (whenever necessary) to assisting the marketing team, the task of the webmaster is to make sure that the company's virtual resources are being used, maintained and maximized.

SKILL RATING
  • Content Management
  • Cpanel
  • Css
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Joomla
  • Managing Servers
  • PSD to HTML
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia
EXPERIENCE

As part of website development, creating or editing multimedia is a set of skills needed. I used Photoshop to optimize the images. I am also skilled at designing a webpage either by using html scripts or designing it on CRM's like Wordpress

SKILL RATING
  • Photoshop
  • Video Editing
  • Web page Design

Customer Service & Admin Support
EXPERIENCE

I started on the BPO Industry as a Technical/Customer Support Representative (I believe the title is just the same since tech supports are require to function as customer care nowadays). My job primarily focuses on providing assistance or fix the products/service or use alternative means to resolve the concern. It is also our scope to maintain a lasting relationship between the brand and the client.

SKILL RATING
  • Customer Support
  • Tech Support

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