Juvell
GHL Expert / Customer Service / Administrative Assistant
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.64/hour ($1,090.91/month)
High school diploma
Last Active
June 3rd, 2026 (today)
Member Since
May 9th, 2022
Profile Description
I am a highly adaptable professional with over 10 years of experience across customer service, sales leadership, digital marketing support, and event coordination. My career reflects a strong mix of team management, technical expertise in marketing tools, and client/vendor relations, allowing me to add value in both operations and strategy.
BPO Supervisor – Customer Service & Sales (4 years)
Led a team of customer service and sales representatives, focusing on achieving performance targets and delivering excellent customer experiences.
Conducted coaching, mentoring, and performance evaluations to strengthen team productivity and skill development.
Handled escalations, resolved complex customer issues, and maintained service quality standards.
Experienced in managing KPIs such as sales conversion, customer satisfaction scores, and efficiency metrics.
Developed leadership skills in motivating teams, fostering accountability, and implementing process improvements.
Key Skills: Team Leadership, Coaching & Training, Sales Strategy, Performance Management, Escalation Handling, Conflict Resolution, KPI & Metrics Monitoring, Customer Experience Management.
Administrative Assistant – Digital Marketing Agency (1 year)
Provided full administrative and technical support for a digital marketing agency specializing in
Set up and managed cold
Configured funnels, automations, workflows, and custom values in GHL, streamlining client campaigns for efficiency and scalability.
Assisted in troubleshooting technical concerns from clients and ensured smooth execution of campaigns.
Coordinated projects using ClickUp, maintaining timelines, task organization, and clear communication with internal teams and clients.
Key Skills:
Playing Coach & Event Coordinator – Food Truck Booking Marketplace (1 year)
Served as a playing coach, balancing supervisory responsibilities with operational execution for events.
Coordinated directly with vendors and clients to manage event details, ensuring accurate bookings and seamless execution.
Oversaw event logistics, including scheduling, documentation, invoicing, and vendor payouts.
Maintained clear communication between clients, vendors, and internal teams to guarantee event success.
Developed strong multitasking, organizational, and problem-solving skills while managing multiple events under strict deadlines.
Key Skills: Event Coordination, Vendor & Client Relations, Logistics Management, Invoicing & Payout Handling, Team Leadership, Time Management, Communication, Problem-Solving, Multitasking.
Overall Core Competencies:
Leadership & Team Supervision
Customer Service & Sales Management
Email
CRM & Funnel Management
Project & Process Coordination
Event Planning & Execution
Vendor & Client Relationship Management
Strong Communication & Organizational Skills
Top Skills
Customer Support » Customer Service
Experience: 10+ years
I have extensive experience in the BPO industry, specifically working with financial accounts and telecommunications clients such as AT&T and DirecTV. My role involved managing customer inquiries, resolving billing issues, and providing technical support to ensure high levels of customer satisfaction. Additionally, I collaborated with cross-functional teams to streamline processes and improve service delivery, enhancing overall account performance.
Office and Administration » Team Leadership
Experience: 2 - 5 years
With experience as a supervisor in a BPO company handling a telecommunications account, I have honed strong team leadership skills. I excel in managing and motivating teams, ensuring efficient operations, and driving performance to meet and exceed targets. My ability to foster collaboration and maintain a positive work environment has consistently resulted in high levels of team productivity and customer satisfaction.
Other Skills
Office and Administration » Administrative Support
Experience: 1 - 2 years
Working in a marketing agency, I also manage correspondence, coordinate schedules, and maintain organized databases essential for client communication and project management. I excel in handling diverse administrative tasks, such as data entry, customer support, and file management, ensuring seamless operations and efficient client service delivery. My role involves meticulous attention to detail, strong organizational skills, and a proactive approach to supporting team productivity and client satisfaction.
Marketing » Appointment Setting
Experience: 1 - 2 years
Part of my task in a marketing agency is managing email outreach and inbox using the Instantly and Smartlead platform. I monitor the positive replies and send follow-up emails to the leads to get them to book an appointment.
Office and Administration » Data Collection
Experience: 1 - 2 years
Data collection is an important part of email marketing when it comes to finding leads for the niche being targeted for email outreach. I scrape leads in D7 Lead Finder, Outscraper, Apollo, and LeadSwift to get a leads list and ensure that the emails I get from these tools are verified using Millionverifier and Bounceban.
Marketing » GoHighLevel
Experience: 1 - 2 years
I have 1 year of experience with a marketing agency that also targets marketing agency owners offering to help them get more leads and increase their bookings. With this experience, we mainly use GHL in setting up their funnel, syncing their calendar with GHL, doing integration, automation, etc.
Accounting
Experience: Less than 6 months
Having studied accountancy, I am confident in my adaptability and quick learning curve to master various accounting tools and processes in a short period of time. While not a graduate, my strong analytical skills and commitment to continuous learning make me a capable and reliable candidate for a range of accounting-related tasks.
Basic Information
- Age
- 37
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 141
- DISC
- Dominance: 21%
- Influence: 19%
- Steadiness: 40%
- Compliance: 21%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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