Customer Service | Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $4.16/hour ($400.00/month)

Bachelors degree

Last Active

June 26th, 2026 (today)

Member Since

May 5th, 2022

Profile Description

I am a Customer Service and E-commerce Virtual Assistant with extensive experience supporting U.S. and Australia-based companies.

3-BG LLC (Feb 2021-Sept 2021) - Amazon Third-Party CompanyCustomer Service SupportHandled email-based customer support, order processing, refunds, replacements, returns, chargeback claims, disputes, and product-specific inquiries using Amazon Seller Central and Shopify.

THRASIO / AMZ AllStars (Sept 2021-Dec 2022) ? Sister Company of 3-BG LLCCustomer Obsession RepresentativeManaged high-volume customer emails, resolved complex issues, handled disputes and chargebacks, and ensured excellent customer experience while strictly following SOPs.

Alliance Climate Control (June 2023-Jan 2024) - Australia-Based Air Conditioning CompanyCustomer Service Representative (CSR) AdminHandled customer email and admin support, booking and scheduling, follow-ups, and internal coordination while maintaining accurate records and timely responses.

LASH V (Feb 2024-Feb 2025) - Australia-Based E-commerce BrandCustomer Service Representative (CSR)Provided full email support for an e-commerce store, managing refunds, replacements, returns, disputes, and product-related concerns. Assisted in creating FAQs, modifying Shopify store content, and supporting day-to-day e-commerce operations.

I have extensive knowledge of e-commerce operations, and I am highly proficient in Amazon Seller Central and Shopify. My strengths include email support, customer service, order management, refunds, replacements, returns, chargebacks, disputes, product-specific support, FAQ creation, and basic Shopify store modifications. I am detail-oriented, reliable, and experienced in handling high-volume inboxes while following SOPs precisely.