Client Service Manager, QA Specialist and Sourcing Recruiter

Overview

Looking for full-time work (9 hours/day)

at $6.61/hour ($1,440.00/month)

Associates degree

Last Active

July 13th, 2026 (9 days ago)

Member Since

May 4th, 2022

Profile Description

15 years collective experience in BPO/ call center industry; remote E-commerce specialist and remote Sales Associate for Luxury Yacht rentals

                                                                                                                                                                              Started working in BPO industry when I was 18 after finishing my associates degree in business management specializing in Call Center industry. I landed my first job as customer service/sales rep for a US order flower taking company. We helped the customers in placing their order, recommending seasoned flower arrangements, providing best payment options and addressing their general queries and concerns.                                                                                                                 

Next, I joined a US Recruitment and Employment Verification company called HireRight. I started as an entry level account executive and ended my 3 year employment as Subject Matter Expert. Primarily, our task is to complete employment and education verification of applicants to big companies like AT&T, T-Mobile, Ford, etc. by  conducting inbound / outbound calls and sending fax & emails to their previous employers and school attended.                                                                         

Third, I worked in Barclays Corp UK as part of their Manila pioneer batch and stayed there for 6 years. I started as a customer service rep and was responsible to assist customers in their phone banking needs like checking balance, making payments, replacing lost cards and addressing their general banking queries. I was also a part time sourcing recruiter and been awarded as top performer in multiple occasions. In just 6 months, I was promoted as a subject matter expert, then all the way up to being a Quality Assurance Analyst, QA Supervisor then Team Manager for operations.                                                                                                                                                             

Fourth, I became part of Medtronic - a US Diabetes supply company as Quality Supervisor for 1 and a half year. We handled the quality review and second level check of our front line associates. We ensure that correct processes are followed before we ship out the customer's supply orders.                                                                                                                                                                                         Moving on, I joined Anthem, a US Insurance company as an Assistant Manager for Operations where I handled 35 frontline associates in Grievance and Appeal department. My team is responsible in processing appeals for the customer's denied insurance claims.

Worked at JPMorgan Chase as a Client Service Executive. I am responsible in direct client contact helping them with their account maintenance like payment transfers, webcash access, customs and debit cards. 

Now, I am looking for a job that can help me unleash my full potential. I am a proven effective team player and also a servant leader. I always believe that the employee's success and growth is also the company's achievement too. I can do tasks with minimal supervision with high accuracy and efficiency. I can perform multi - tasking and know how to engage effectively with customers and stakeholders. I am also flexible and open to any kind of training to be more suitable for any given tasks. Lastly, I am receptive to any kind of feedback and take constructive criticisms positively.