Edmund

Property Manager|Customer Service and Escalations Team Lead

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $7.11/hour ($1,376.00/month)

Bachelors degree

Last Active

July 7th, 2026 (11 days ago)

Member Since

May 1st, 2022

Profile Description

My career began in IT support at PETCO, where I discovered how much I enjoyed helping people solve problems and making their workday easier. That foundation led me to Amazon as a Senior Quality Specialist, where I shifted from fixing issues to understanding them through data, uncovering trends, and presenting insights that improved customer experience.
In 2018, I stepped into a defining chapter as an Escalations & Control Center Team Manager for Bell Canada under Quantrics. Leading teams across customer service, tech support, and sales taught me how to balance data with empathy and guide people through tough, fast-paced situations.
More recently, as a Virtual Assistant and Operations Manager for Orion Housing, I supported property managers, coordinated maintenance teams, and kept operations running smoothly in a fully remote environment. That role strengthened my ability to organize, prioritize, and communicate clearly across different stakeholders.
Across every role, I’ve grown into someone who thrives in solving problems, leading with empathy, and improving systems wherever I go—and I’m excited for the next chapter ahead.
Tools I have used: MS Office, Social media platforms, Citrix, Oracle, Amazon web services, APPFOLIO, Power BI, CS Central, ---------- ), JDA Software, Verint, AWS, AVAYA, CTI, Webex, Capcut, Clipchamp